Product Operations Lead

Product Operations Lead will join the store leadership team to execute the store product strategy across inventory, floor readiness, and guest-facing execution.

Responsibilities

• Collaborate with store leadership to translate the store product strategy into day-to-day execution.
• Plan, prioritize, manage, and lead inventory processing and accuracy activities in line with standard operating procedures (SOPs).
• Ensure execution of key product actions, including pull backs, consolidations, and repricing.
• Create a fun and productive shift atmosphere to engage team members in inventory management.
• Monitor product levels and communicate findings to support sell-through strategy and strong product availability for guests.
• Review and interpret daily business data and metrics to guide actions, including analyzing product sell-through data and recommending product focus; for outlets, support pricing recommendations.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance through direct feedback, recognition in the moment, coaching, demonstrations, and hands-on learning experiences.
• Support a respectful, inclusive team environment by building supportive working relationships.
• When scheduled as Supervisor on Duty during store open hours, move dynamically and lead from the floor to deliver technical product education and a world-class guest experience.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store using reliable transportation.
• Minimum 1 year of work experience.
• Some experience in inventory management and/or product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Eligibility

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store using reliable transportation.

Schedule and Availability

• Work schedule varies based on store needs.
• Shifts are typically scheduled for mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, some team members may work early mornings or late nights/overnights.

Job Assets (Nice to Have; Not Required)

• High school diploma/GED/equivalent or above.
• Experience in retail, sales, distribution center, or warehouse operations; experience reviewing and interpreting business reports and metrics to inform action.
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

What We Look For

• Inclusion & Diversity: creates and supports an inclusive environment that values differences.
• Integrity: behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: navigates uncertainty, adjusts priorities in a fast-paced environment, and recovers from setbacks.
• Leadership: leads and inspires others by motivating, empowering, developing, and directing people.
• Collaboration and Teamwork: works productively with and supports others to achieve common goals.
• Decision Making/Problem Solving: identifies improvement opportunities, evaluates alternatives, and makes effective decisions.
• Planning and Organizing: plans and organizes work efficiently to complete tasks aligned with priorities.
• Interactive Communication: conveys information effectively and understands shared information during interactions.

Work Context

• Move through the store, including front of house with bright lights and loud music, and back of house with no windows or natural light.
• Work as part of a team, sometimes independently; may use a computer or other technical devices.
• Occasional moving of boxes weighing up to 30 lbs (13.6 kg) and using ladders to reach materials.
• For Experiential stores with food/beverage service only: possible use of industrial kitchen equipment and exposure to heat while preparing food or beverages.

Compensation & Benefits Package

• Base pay range: $24.00 - $27.61/hour, subject to minimum wage in the location.
• Target bonus: $2.00/hour.
• Total target base pay range: $26.00 - $29.61/hour.
• Compensation follows a pay-for-performance philosophy recognizing exceptional individual and team performance.
• Eligibility for a competitive bonus program, subject to program eligibility requirements.
• Total rewards include support of career development, wellbeing, and personal growth.

Location: New York, NY (onsite)