Product Operations Lead

The Product Operations Lead is part of the store leadership team, focused on executing the store product strategy through product operations, inventory management, and on-floor guest engagement. This role leads inventory processing and accuracy, supports back of house operations, and helps deliver a world-class guest experience when scheduled on the floor.

Key Responsibilities

• Collaborate with store leadership to translate product strategy into day-to-day execution.
• Plan, prioritize, manage, and lead inventory processing and accuracy activities in line with standard operating procedures (SOPs).
• Ensure product actions are carried out (including pull backs, consolidations, and repricing).
• Create a fun and productive atmosphere during inventory management shifts and actively engage team members.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for guests.
• Review and interpret daily business data and metrics to guide actions, such as analyzing product sell-through to recommend product focus to store leadership or, for outlets, pricing recommendations.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on learning experiences.
• Maintain a respectful and inclusive team environment by building supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to provide technical product education to every guest and help establish a world-class guest experience.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store using reliable transportation methods.
• Schedule can vary based on store needs, with shifts typically scheduled for mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights or overnight shifts for some team members.
• At least 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.

Job Assets (Nice to Have)

• High school diploma, GED, or equivalent, or higher education.
• Relevant experience such as retail, sales, distribution center, or warehouse operations, including reviewing and interpreting business reports and metrics to inform action.
• For experiential stores with food and beverage service only: Food safety and/or liquor service certification.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Compensation & Benefits Package

• Base Pay Range: $22.50 - $25.89 per hour (subject to minimum wage in the location).
• Target Bonus: $2.00 per hour.
• Total Target Base Pay Range: $24.50 - $27.89 per hour.
• Base pay offered is based on market location and may vary based on job-related knowledge, skills, experience, and internal equity.
• Eligible for a competitive bonus program, subject to program eligibility requirements.
• Incentives, benefits, and perks may be altered or discontinued at any time without advance notice; eligibility requirements apply.

Work Context

• Work includes moving through the store, sometimes in front of house with bright lights and loud music, and sometimes in back of house with no windows or natural light.
• Work is performed as part of a team, sometimes independently, and may involve using a computer or other technical devices.
• May occasionally involve moving boxes up to 30 lbs (13.6 kg) and using ladders to reach materials.
• For experiential stores with food and beverage service only: may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages.

What We Look For

• Inclusion & Diversity: creates and supports an inclusive environment that values and celebrates differences.
• Integrity: behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: navigates uncertainty and ambiguity, can change priorities in a fast-paced environment, and recovers quickly from setbacks.
• Leadership: leads and inspires others by motivating, empowering, developing, and directing people.
• Collaboration and Teamwork: works productively with others to achieve common goals and seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: identifies opportunities for improvement, evaluates alternatives, and makes effective, timely decisions.
• Planning and Organizing: plans and organizes work clearly and efficiently to ensure completion aligned with priorities.
• Interactive Communication: conveys information effectively and understands information shared while interacting with others.

Location

Broomfield, CO (onsite)