Product Operations Lead

Own day-to-day product execution in-store by leading inventory processing, back of house operations, and shift execution aligned to store product strategy.

Responsibilities

• Partner with store leadership to bring the store product strategy to life
• Plan, prioritize, and lead inventory processing and accuracy activities in line with standard operating procedures (SOPs)
• Drive execution of product actions such as pull backs, consolidations, and repricing
• Create a fun, productive shift environment to engage team members in inventory management
• Monitor product levels and communicate insights to support sell-through strategy and guest-optimized product availability
• Review and interpret daily business data and metrics to recommend actions (including analyzing product sell-through; outlet teams may also use pricing analysis)
• Participate in store hiring activities including recruitment, selection, hiring recommendations, onboarding, and training
• Improve performance through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on learning experiences
• Build a respectful, inclusive team environment by establishing supportive working relationships
• Serve as Supervisor on Duty during store open hours by leading from the floor and providing guests with technical product education

Requirements

• Legally authorized to work in the country where the store is located
• Ability to travel to the assigned store with reliable transportation
• Minimum 1 year of work experience
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work
• Some experience leading, mentoring, delegating, or implementing processes with others

Schedule and Availability

• Schedule varies based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak periods, special events, or other circumstances, some team members may work early mornings or late nights/overnights

Compensation & Benefits

• Base pay range: USD 23 - 28 per hour
• Target bonus: USD 2.00 per hour
• Total target base pay range: USD 25.00 - 28.50 per hour
• Compensation follows a pay-for-performance philosophy recognizing individual and team performance
• Base pay is based on market location and may vary by knowledge, skills, experience, and internal equity
• Eligible for a competitive bonus program (subject to program eligibility requirements)
• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series
• Incentives, benefits, and perks may be altered or ended at any time without advance notice (eligibility requirements apply)

Work Context

• Move through the store, including front of house with bright lights and loud music, and back of house areas with no windows or natural light
• Work completed as part of a team, sometimes independently, using a computer or other technical devices
• Occasionally move boxes up to 30 lbs (13.6 kg) and use ladders to reach materials
• For experiential stores with food/beverage service only: may involve industrial kitchen equipment and exposure to heat

Job Assets (Nice to Have; Not Required)

• High school diploma/GED/equivalent or above
• Retail, sales, distribution center, or warehouse operations experience
• Experience reviewing and interpreting business reports and metrics to inform action
• For experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values and celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Leadership: Leads and inspires others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork: Works productively with and supports others; seeks connections and diverse perspectives
• Decision Making/Problem Solving: Identifies improvement opportunities and makes effective, timely decisions
• Planning and Organizing: Plans and organizes work clearly and efficiently to complete tasks aligned to priorities
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others