Product Operations Manager

The Product Operations Manager at Sephora leads the operating model for Product Management and UX, delivering scalable, inclusive digital experiences across web, mobile, and in-store platforms. This strategic operator designs, runs, and continually improves Sephora’s Product and UX operating model and guides a team delivering modern experiences. Location: San Francisco, CA, with remote work options. Salary: USD 121,320 to 149,800 per year.

Responsibilities

• Own the Product & UX Operating Model. Drive clarity, consistency, and scale across product ways of working by managing operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications.
• Lead AI Enabled Process Improvements. Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions while maintaining trust, governance, and compliance.
• Manage Systems of Record. Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams.
• Drive Cross-Functional Adoption. Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support.
• Act as Connective Tissue Across Teams. Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements.
• Strengthen Team Culture. Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations.

Requirements

• 6–8 years of operational experience in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization.
• AI fluency with sound judgment. Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes while upholding governance and compliance.
• Systems thinking and cross-functional influence. Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives.
• Outcome-oriented mindset. Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals.
• Strong communication skills. A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences.
• Bachelor's Degree or equivalent professional experience.

Technologies

• SharePoint
• Teams
• Confluence
• JIRA

Benefits

• Health
• Wealth
• Balance
• Growth
• Perks
• Support

What you’ll get

• Caring Community.
• Fulfilling Path.
• Meaningful Work.

Rewards that are unique to you

• Health
• Wealth
• Balance
• Growth
• Perks
• Support