Product Operation Strategy Manager - TikTok Content Operations

TikTok is hiring a Product Operation Strategy Manager for Content Operations, based in Los Angeles, CA (onsite). In this role, you’ll act as a central operating interface between global capability teams and regional Content Operations, translating global strategy into region-ready execution and closing feedback loops to drive measurable content growth outcomes across markets.

What you’ll do

• Collaborate with global teams across Product Strategy & Operations, AI-for-Operations, and Data & Analytics to understand roadmaps, business intent, target cohorts, launch requirements, and success measures.
• Translate product and operational strategies into region-ready plans, covering market applicability, milestones, ownership, enablement materials, risks, and measurement approaches.
• Lead coordinated rollout and regional enablement across North America, APAC, EMEA, and Latin America, equipping teams with playbooks, training, use cases, and escalation paths while supporting appropriate adaptation.
• Set up structured intake and prioritization for regional feedback, product gaps, operational friction, and content ecosystem needs, then synthesize patterns and drive issues to clear decisions and closure.
• Surface high-value AI-for-Operations opportunities, partner with AI Product teams on requirements, pilots, user acceptance testing, and iteration, and drive adoption that improves productivity, output quality, and process consistency.
• Align metric definitions and performance views with global and regional Data & Analytics stakeholders, turning cross-region insights into actions and priorities.
• Track rollout readiness, adoption, execution progress, risks, and outcomes, and share insights and recommendations with Global Operations leadership and cross-functional partners.
• Build scalable operating mechanisms and reusable knowledge, including planning templates, launch checklists, business review formats, requirement logs, playbooks, and best-practice libraries.
• Work with regional Content Operations leads to support content supply, publishing quality, qualified distribution, product adoption, and watch-time outcomes across priority verticals.

Required experience

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in strategy and operations, business operations, product operations, growth operations, program management, or a related role within technology, internet, content/media, digital platform, or e-commerce businesses.
• Proven ability operating in a central or global capacity across multiple markets, including translating business or product strategy into regional execution and consolidating market feedback into global priorities.
• Strong project and stakeholder management skills, with a record of leading complex cross-functional initiatives across planning, rollout, adoption, and review.
• Structured problem-solving and analytical capability, including interpreting business data and qualitative feedback to identify patterns and root causes and turning findings into actionable recommendations and requirements.
• Excellent written and verbal communication skills, with the ability to simplify complex topics, influence without direct authority, and collaborate effectively with Product, Data, Operations, and leadership stakeholders.
• Comfort with ambiguity, managing multiple priorities, and working across regions and time zones in a fast-paced global environment.

Benefits

• Medical, dental, and vision insurance (day one access)
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
• Additional discretionary bonuses/incentives and restricted stock units (eligibility mentioned)

Preferred qualifications

• Experience at a large-scale global internet, technology, content, digital platform, or e-commerce company.
• Experience in content operations or in user, partner, creator, publisher, media, or merchant ecosystem operations.
• Experience partnering with Product and Data teams on launches, adoption programs, requirement prioritization, and closed-loop iteration.
• Experience applying AI tools or automation to operations workflows and evaluating adoption, quality, or efficiency impact.
• Demonstrated success building 0-to-1 operating mechanisms, playbooks, or programs and scaling proven practices across markets.

Pay transparency

The base salary range for this position in the selected city is $115,520 - $258,400 annually. Compensation may vary outside of this range depending on a candidate’s qualifications, skills, competencies and experience, and location.

Fair chance notice (Los Angeles County unincorporated)

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Criminal history may have a direct, adverse and negative relationship on interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and exercising sound judgment.

Accommodations

TikTok is committed to providing reasonable accommodations in its recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to https://tinyurl.com/RA-request.