Creator Product Operation Manager

Build and scale TikTok Shop creator and merchant experiences while shaping the product operations strategy behind US e-commerce partnerships. This onsite role in Los Angeles, CA gives you day one access to comprehensive benefits, a 401(k) savings plan with company match, and paid time off designed to support your wellbeing and family needs. You will operate as a product operations owner, using data-informed planning and cross-functional execution to evolve TikTok Shop for creators and merchants.

What you’ll do

• Own product operations for the TikTok Shop business team by developing a product strategy and roadmap grounded in deep understanding of TikTok e-commerce creators’ needs.
• Identify new opportunities that help creators produce engaging videos, including introducing capabilities beyond current offerings.
• Lead merchant research participation, synthesizing feedback and data analysis to understand business demands across different creator types and drive product evolution.
• Continuously improve the product operation methodology and create targeted plans to support delivery.
• Use data trends to shape short- and long-term roadmaps for the business.
• Build alignment across the company, partnering with leadership and executives to communicate and advance your vision.

What you bring

• Bachelor’s degree or equivalent years of experience.
• 3+ years of e-commerce product management or operations experience in e-commerce, video making, or content making companies.
• Ability to collaborate and build trust with engineers, designers, data science, and other cross-functional partners.
• System-level thinking and a creative approach to complex problems.
• Capability to independently initiate and drive projects to completion with minimal guidance and fast execution.
• Concise communication skills to influence outcomes.
• Experience performing product-oriented quantitative analysis.
• Experience in e-commerce, tech, or fast-paced digital organizations.
• Comfort working in matrix or global organizational structures.
• Strategic mindset with the ability to develop innovative solutions.

Benefits

• Day one access to medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Compensation (annual, base salary range): $102,600 - $198,360. Base pay is one part of the total package and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. Compensation may vary based on qualifications, skills, competencies, experience, and location.

Employment details: Regular employment. Job code: A66534.

Fair chance notice (Los Angeles County unincorporated): Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The company notes that criminal history may have a direct, adverse, and negative relationship on duties that may involve interacting with clients/colleagues (including occasionally unsupervised contact), handling confidential information, and exercising sound judgment.

Accommodations: TikTok is committed to providing reasonable accommodations in recruitment for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. Request support at https://tinyurl.com/RA-request.