Product Operations Manager, Platform Responsibility

TikTok is looking for a Product Operations Manager who can translate Trust & Safety feature sets into scalable operational workflows. This onsite role in San Jose leads end-to-end launches, coordinates risk assessments, builds standard operating procedures, and steers post-launch iteration across Product, Engineering, Policy, and Operations to ensure safe, reliable deployments. The role offers a compensation range of USD 88,000 to 202,667 per year.

Responsibilities

• Drive End-to-End Product Launches: Oversee the operational execution of new Trust & Safety features, managing full launch lifecycles from prep through rollout and aligning Product, Engineering, Policy, and Operations to ensure launch readiness.
• Testing & pre-Launch Evaluation: Partner with Data Science and Product teams to conduct pre-launch risk and feature performance assessments, support dry runs, A/A testing, and A/B testing to validate readiness before wider release.
• Standardize Operations & Build SOPs: Convert product capabilities into scalable workflows, developing robust Standard Operating Procedures, training protocols, and documentation for frontline teams.
• Post-Launch Monitoring & Iteration: Implement data monitoring to track feature performance and user experience, lead root-cause analysis, triage bugs, collect structured feedback, and define post-launch metrics for ongoing iteration.
• Operational Perspective: Serve as the bridge between operations and product, understanding tooling and workflow pain points to advocate for targeted product optimizations that improve efficiency.
• Risk Management & Compliance: Work with Legal, Policy, and cross-functional teams to identify and mitigate risks related to rollouts and changes, ensuring adherence to US regulatory requirements and standards.

Requirements

• Bachelor’s degree or higher with more than 3 years of experience, plus strong insight into industry trends, user experience, and competitive dynamics; demonstrated analytical capability.
• Strong analytical skills with the ability to dissect complex issues, structure operational improvements, and implement effective solutions.
• Proven track record of driving metric improvements through process management; adept at generating creative, technology-enabled solutions to enhance individual and team performance.

Benefits

• Health insurance (medical, dental, and vision)
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated at hire with tenure-based accrual)

ABOUT USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and engage with content on the apps we operate. The joint venture aligns with the Executive Order issued in September 2025 and implements a comprehensive data privacy and cybersecurity program to protect national security and user data. On-site collaboration across teams enables faster decision-making, integrated execution, and stronger alignment, with the organization moving toward a fully in-person schedule up to five days a week.

WHY JOIN US

TikTok emphasizes creativity, connection, and impact. The role sits within a diverse, global team that values curiosity, humility, and ongoing learning. The company pursues meaningful growth by fostering teamwork, resilience, and an always-day-one mindset to deliver innovative experiences for users and communities worldwide.

USDS REASONABLE ACCOMMODATION

USDS is committed to providing reasonable accommodations in our recruitment process for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance or an accommodation, please reach out at https://tinyurl.com/USDS-RA.