Product Operations Specialist

Ramp is hiring a Product Operations Specialist for Ramp Travel. In this role, you will help build and scale Travel workflows while owning operational health across booking, policy, expense automation, and issue resolution. You will partner across Product, Engineering, Design, Data, and customer-facing teams to turn feedback and analytics into smoother launches and a better traveler experience.

Role overview

As a Product Operations Specialist for Ramp Travel, you will support the systems and operational rigor that keep business travel simple, reliable, and well-controlled for customers. You will own operational health for key parts of the Travel product experience, from booking and policy workflows through expense automation and issue resolution.

Beyond the Travel vertical, you will contribute to tooling and operating systems that help Product and Engineering scale. You will also use AI tools to improve release management, customer-feedback collection, internal enablement, and support processes, while shipping improvements that reduce customer friction.

Responsibilities

• Own the voice-of-customer loop for Travel by systematically capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders
• Collaborate with Product, Engineering, and Design to translate feedback and operational insights into actionable product requirements, recommendations, and roadmap priorities
• Build product analytics and apply data to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and overall traveler experience
• Own launch operations for new Travel features from alpha through general availability, including release readiness, documentation, internal enablement, and feedback loops
• Directly ship product improvements, including UX fixes and operational tooling, using AI and low-code tools to reduce friction quickly
• Design and improve scalable operating systems for issue escalation, incident management, release readiness, supportability, and internal communication
• Identify and automate manual processes to help Ramp scale with improved consistency and reliability for customers and internal teams
• Manage operational relationships with travel partners and vendors, including monitoring performance, surfacing issues, and supporting joint improvement plans
• Become a subject-matter expert in the end-to-end Travel customer experience, connecting day-to-day customer pain points to teams best positioned to resolve them
• Use AI tools to improve release management, customer-feedback collection, internal enablement, and support processes

Required qualifications

• 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products
• Experience driving complex, cross-functional initiatives from problem identification through execution and measurement
• Strong analytical skills and experience using data to size opportunities, assess product performance, and identify customer friction; SQL proficiency preferred
• Experience translating qualitative and quantitative customer feedback into clear product recommendations, requirements, and operational processes
• A track record of investigating root causes and developing durable solutions to recurring customer or operational problems
• Comfort operating in ambiguous and technically complex environments, with the ability to create clarity across multiple stakeholders
• Excellent written and verbal communication skills, including the ability to tailor messages for product, technical, operational, and customer-facing audiences
• A bias toward action, strong prioritization skills, and the ability to ship improvements quickly while measuring impact
• Experience using AI tools to accelerate analysis, automate workflows, or directly improve product and operational experiences

Preferred technologies

• SQL
• Python
• Java
• React
• Retool

About the teams

• Spend Management: core spend product, including card issuance, reimbursements, and travel & entertainment
• Intelligence: reporting, savings, and price intelligence products
• Bill Payments: invoice management, accounts payable, and B2B payment capabilities
• Risk: underwriting and financial products that determine approvals and manage risk
• Growth: onboarding, activation, and retention products
• Accounting: intelligence in the accounting platform
• Mobile: mobile app development and mobile strategy
• Travel: bookings and expense automation throughout a trip

Location and compensation

• Location: New York, NY (onsite)
• Salary range: USD 128,000 - 180,000 per yearly
• Minimum experience: 3 years

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Employee Assistance Program and virtual care through Lumino Health
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Workplace pension through Penfold, with salary sacrifice option

Niche considerations and notices

• If you are being referred for the role, please contact that person to apply on your behalf.
• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.
• Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.