Product Operations Specialist | Bill Pay

Own product operations for Bill Pay at Ramp by building scalable workflows, running a voice-of-customer loop, and using AI to improve release quality and launch operations.

• Voice of customer (Bill Pay): systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
• Translate feedback into requirements: partner with Product, Engineering, and Design to turn customer input into actionable product requirements and specs
• Launch operations: own launch operations for new Bill Pay features as they progress from Alpha to GA
• Ship customer friction improvements: directly deliver UX fixes and “paper cut” improvements using AI tools, with ownership of your own backlog for friction reduction (not only engineering backlog intake)
• AI-enabled process automation: use AI to automate workflows and help teams ship faster while maintaining a high quality bar
• Release readiness operating systems: build scalable systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows
• Broader product operations impact: contribute to Product Operations process improvement and product building that enables Product and Engineering teams to scale
• Release management and support enablement: use AI tools to improve processes for release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues

Requirements

• Experience: 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
• Domain preference: payments, accounts payable, fintech workflows, or financial operations experience preferred
• Data skills: proficient using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Requirements translation: ability to convert qualitative feedback into clear requirements and operational processes
• Ambiguity and stakeholder alignment: comfortable operating in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Execution mindset: strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• AI tooling: experience using AI tools (e.g., Claude Code) to accelerate work and make direct product improvements
• Work location cadence: comfortable working in-person at NYC HQ (near Madison Square Park) or SF (Financial District) at least 3 days/week

Technologies

• Claude Code

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you; partial coverage for dependents
• One Medical annual membership
• 401(k) with employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Additional parental leave time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option

Compensation Range

• NYC or SF: $128,000 - $180,000
• All other locations: $120,000 - $170,000

About the teams

• Spend Management: core spend product including card issuance, reimbursements, and travel & entertainment
• Intelligence: reporting, savings, and price intelligence
• Bill Payments: invoice management, accounts payable, and B2B payment capabilities
• Risk: underwriting and financial products that determine approvals and manage risk
• Growth: onboarding, activation, and retention
• Accounting: intelligence in the accounting platform
• Mobile: mobile app development and strategy
• Travel: bookings and expense automation throughout a trip

Location

• San Francisco, CA (onsite)

Compensation range note: $120,000 - $180,000 per yearly is listed as the salary range; NYC/SF pay range is $128,000 - $180,000, and other locations are $120,000 - $170,000.

Other notices: Pursuant to the San Francisco Fair Chance Ordinance, Ramp will consider qualified applicants with arrest and conviction records. Ramp will only contact candidates through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice.