Product Operations Manager

Own day-to-day product operations for product squads, connecting strategy, delivery, data, and process to help teams ship high-quality outcomes efficiently.

Responsibilities

• Deliver operational excellence across product squads by improving delivery processes, governance, and documentation.
• Coordinate with the card scheme and issuing partner (payment provider).
• Ensure initiatives and platform changes are well-defined, compliant, and launch-ready using structured business cases and approval workflows.
• Act as a delivery enabler by removing blockers, coordinating stakeholders, and maintaining documentation and data foundations for fast, high-quality execution.
• Partner with Product Owners, Engineers, and Data Analysts to support reliable metrics, dashboards, and insights for decision-making and prioritisation.
• Track post-launch performance, monitor product stability and adoption, and drive continuous improvement through structured feedback loops.
• Lead planning and operational cadences, including KPIs, stand-ups, and retrospectives, to maintain momentum and alignment across teams.
• Identify and implement process improvements that increase delivery speed, quality, and scalability.
• Support product strategy by translating operational insights, customer feedback, and market intelligence into future feature direction, aligning delivery with strategic priorities and the long-term product vision.

Requirements

• Degree in STEM or other quantitative fields.
• Minimum 2 years experience in a high-performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
• Minimum 2 years experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
• Experience working with card schemes (Visa, Mastercard).
• Ability to solve complex problems independently.
• Deep empathy for customers and commitment to user-centred design.
• Strong stakeholder management and communication skills, able to influence across functions.
• Data-driven mindset, able to turn insights into actionable improvements.
• Strong ownership mentality, proactive, accountable, and execution-focused.

Technologies

• SWIFT
• SEPA
• Faster Payments
• Visa
• Mastercard

Benefits

• Competitive Salary
• Work-Life Harmony
• Generous Time Off
• Employee Referral Program
• Comprehensive Health Benefits
• Workation Wonderland: 30 extra days to work remotely from anywhere in the world (some restrictions apply)
• Volunteer Days: Two additional paid days each year to support causes you care about and give back to the community

Nice to Have

• Experience building or scaling successful products, particularly financial or data-driven, using analytics, customer feedback, and pragmatic judgment.
• Experience with compliance regulations for card products (onboarding, notifications, restrictions).
• Experience with fraud monitoring for card transactions.

Location: Georgia (onsite)

Experience: Minimum 2 years

Education: Degree in STEM or other quantitative fields