Product Operations Specialist (Starlink Product Growth)

Product Operations Specialist for Starlink Product Growth at SpaceX identifies process improvements, coordinates cross-functional teams, and drives initiatives to enhance customer experience and streamline operations.

Responsibilities

• Utilizes the Algorithm approach to optimize workflows by challenging requirements, removing redundant steps, and simplifying procedures to improve cross-team and customer-facing processes
• Enhances operational standards through formal process improvement methods
• Creates, updates, and maintains documentation to support organizational process enhancements
• Establishes data management workflows and enhancements to reduce administrative overhead for a growing consumer base
• Designs strategies and solutions for internal customers with clear, multi-party communication
• Works with software development, sales, finance, fulfillment, and enterprise account management to clarify and simplify cross-team handoffs
• Develops and maintains tools to communicate schedules, identify critical paths and dependencies, and track progress toward customer operation goals
• Identifies system gaps and leads the implementation of enhancements, automations, and simple fixes to improve internal interfaces
• Regularly shares project status, milestones, and roadmaps with stakeholders
• Manages multiple concurrent projects, providing status updates and risk indicators to senior leadership

Requirements

• Bachelor's degree or 4+ years of experience in customer operations, supply chain, production, technology, consulting, or manufacturing
• 1+ years of experience using Excel, SQL, and/or business intelligence tools (Tableau, Power BI, etc.) for data analysis, including projects or internships

Technologies

• Excel
• SQL
• Tableau
• PowerBI
• Outlook
• PowerPoint
• Word
• Six Sigma

Benefits

• Long-term incentives such as stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Employee Stock Purchase Plan with discounted stock purchases
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short- and long-term disability insurance
• Life insurance
• Paid parental leave
• Three weeks of paid vacation
• Ten or more paid holidays per year
• Paid sick leave
• Various other discounts and perks

Preferred Skills and Experience

• Extensive experience with tools and systems used to manage Starlink consumer customers
• Significant technical knowledge of Starlink in at least one key area (examples: satellites, ground network, business operations, user terminals)
• Ability to synthesize multiple distinct requirements into smart solutions, products, or features
• Strong written and verbal communication with both internal and external stakeholders
• Experience with a high-volume consumer product
• Understanding of root cause analysis
• Proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
• Experience applying Six Sigma or other lean concepts
• Experience managing complex projects with schedule dependencies, risks, and conflicts
• Excellent troubleshooting and problem-solving skills

Additional Requirements

• Must be available to work extended hours and/or weekends to support critical milestones or operations shifts
• Some travel to SpaceX sites may be required
• Must be able to work at SpaceX Hawthorne, CA office

ITAR Requirements

To comply with U.S. Government export regulations, applicants must be a U.S. citizen or national, a U.S. lawful permanent resident (green card holder), a refugee under 8 U.S.C. § 1157, or an asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.