Product Owner

Product Owner supporting CMS PSP and EDGE programs at General Dynamics Information Technology, guiding Salesforce platform evolution and bridging business stakeholders with technical teams to maximize value.

Responsibilities

• Own the Salesforce product roadmap, prioritizing enterprise features, enhancements, new products, and tools based on business value.
• Represent the voice of the customer as the primary liaison among business users, IT teams, and Salesforce developers.
• Gather and document requirements through stakeholder interviews, workshops, and data analysis.
• Convert complex business needs into clear user stories, acceptance criteria, and technical specifications.
• Collaborate with Salesforce admins, developers, testers, and solution architects, providing programmatic guidance across all phases to deliver scalable solutions.
• Lead enterprise backlog grooming, sprint planning, and user acceptance testing; ensure appropriate bandwidth, timely ticket resolution, and compliance.
• Provide timely schedule inputs, risk alerts, and status reports to program management.
• Manage complex helpdesk cases for assigned product and program areas.
• Support demos, briefings, and presentations to CMS stakeholders and internal leadership.
• Act as the voice of the customer by synthesizing user needs, policy constraints, technical considerations, and program deadlines.
• Ensure clarity and efficiency of the program's technical processes and documentation, including SOPs, workflows, templates, monthly architectural updates, System Design Document, semi-annual security testing documentation, and TRB materials.
• Document and manage meeting minutes, action items, and blockers, ensuring timely completion and follow-up.

Consultant Mindset

• Strategic thinker who looks beyond immediate needs to see the bigger picture.
• Problem solver who designs actionable solutions.
• Technical translator bridging business language and technical requirements.
• Change agent driving user adoption and continuous improvement.
• Empathetic listener who actively understands stakeholder needs and challenges assumptions.
• Influencer who builds trust, manages expectations, and leads with credibility.

Requirements

• Bachelor’s degree with 9+ years of experience as a Product Owner, Business Analyst, or similar role, supporting APIs, system integrations, and/or data exchange.
• Extensive experience with Agile/Scrum methodologies and tools, including Jira and Confluence.
• Proven ability to collaborate with cross-functional teams in dynamic, fast-paced environments.
• Experience leading large teams and managing work across seven or more projects concurrently, with strong prioritization abilities.
• Excellent oral, written, and presentation communication skills; capable of conveying complex technical topics to stakeholders at various levels and leading development and architecture meetings.
• Skilled at gathering and analyzing information to develop alternative solutions, resolving issues with minimal supervision.
• Experience working with CMS or similar federal agencies, preferably within CMS/HHS.
• General understanding of CMS Section 508 accessibility requirements.
• Must have resided in the United States for at least three of the last five years.
• Must be willing and able to obtain a CMS Public Trust clearance.

Technologies

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Lightening Components
• Jira
• Confluence
• Snowflake
• AWS
• OWN

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Access to cutting-edge technology and learning opportunities
• Paid vacation and holidays for rest and recharge

Location

Remote, based in the United States

Salary

USD 112,840 - 149,500 per year

Clearance

None

Public Trust

MBI (T2)

Key Skills for Success

• Agile Methodology
• CMS
• Team Leadership