Salesforce Service Cloud

Salesforce Service Cloud Product Jobs

2 jobs found

Today

Digital Product Owner

Progress Rail Albertville, AL

Albertville, AL

Today

$89k - $161k/yr Full time Business Systems CRM Crm Integration

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Job Description

Progress Rail offers a stable, growth-minded environment at the intersection of legacy expertise and forward-looking innovation. The Digital Product Owner will lead enterprise wide Salesforce strategy, own the roadmap, and manage delivery to translate business needs into scalable solutions that deliver measurable value. You will collaborate with Sales, Service, Finance, and IT to optimize Salesforce as a core enterprise asset. This on site role is based in Albertville, Alabama, with a salary range of USD 88,683 to 160,783 per year. A Bachelor’s degree is required for this position, and the role calls for substantial experience in IT or product management.

Progress Rail combines decades of experience with a focus on innovation to support railroad customers worldwide. As a member of the team, you will drive governance, security, and data quality within Salesforce while aligning with enterprise architecture and ERP integrations to maximize business impact.

What Progress Rail offers

Competitive Salary
401(k) plan with up to 6% company match (immediate vesting, no waiting period)
Medical, Dental, Vision, Life, and Disability Insurance
Optional supplemental coverage (Accident, Critical Care, Hospital) with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation, Holidays, and Time Off
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustments
Site Specific Relocation and Sign-on Bonus Programs
Benefits eligibility varies by position and status; plan documents govern specifics

Responsibilities

Own and shape the Salesforce product strategy and roadmap, in line with enterprise IT and business priorities
Collaborate with business stakeholders to capture, prioritize, and refine requirements into features and user stories
Oversee end-to-end delivery of Salesforce enhancements, integrations, and releases with development and support teams
Ensure Salesforce solutions align with enterprise architecture, including ERP integrations (LNCE, D365) and data platform standards
Drive standardization and simplification of processes across Sales, Service, and related functions
Serve as the primary contact for Salesforce initiatives, incidents, and vendor engagement
Manage backlog, contribute to sprint planning, and prioritize releases
Establish and enforce governance, security, and data quality within Salesforce
Monitor system performance and adoption, identifying opportunities for optimization
Collaborate with analytics teams to define KPIs, dashboards, and reporting capabilities
Lead user enablement including training, communications, and change management
Ensure compliance with SOX, IT controls, and company policies
Pursue continuous improvement and innovation leveraging Salesforce capabilities (Sales Cloud, Service Cloud, integrations)

Requirements

Bachelor’s degree in Information Technology, Business, or related field (MBA preferred)
5–10+ years of experience in IT, product management, or enterprise application delivery
3+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, or similar)
Experience in complex enterprise environments with ERP integrations (LNCE, D365, SAP, etc.)
Strong understanding of product management disciplines (roadmapping, backlog management, Agile delivery)
Proven ability to translate business requirements into technical solutions
Knowledge of data governance, security models, and system integrations (APIs, middleware)
Salesforce certifications preferred (Administrator, Advanced Administrator, or Product Owner related)
Experience working with third-party implementation partners and vendors

Technologies

Sales Cloud
Service Cloud
Salesforce
LNCE
D365
SAP

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

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Today

Product Owner

General Dynamics Information Technology Remote 🇺🇸 Remote

Remote

Today

$113k - $150k/yr Full time Application Support Business Systems Cloud

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Job Description

Product Owner supporting CMS PSP and EDGE programs at General Dynamics Information Technology, guiding Salesforce platform evolution and bridging business stakeholders with technical teams to maximize value.

Responsibilities

Own the Salesforce product roadmap, prioritizing enterprise features, enhancements, new products, and tools based on business value.
Represent the voice of the customer as the primary liaison among business users, IT teams, and Salesforce developers.
Gather and document requirements through stakeholder interviews, workshops, and data analysis.
Convert complex business needs into clear user stories, acceptance criteria, and technical specifications.
Collaborate with Salesforce admins, developers, testers, and solution architects, providing programmatic guidance across all phases to deliver scalable solutions.
Lead enterprise backlog grooming, sprint planning, and user acceptance testing; ensure appropriate bandwidth, timely ticket resolution, and compliance.
Provide timely schedule inputs, risk alerts, and status reports to program management.
Manage complex helpdesk cases for assigned product and program areas.
Support demos, briefings, and presentations to CMS stakeholders and internal leadership.
Act as the voice of the customer by synthesizing user needs, policy constraints, technical considerations, and program deadlines.
Ensure clarity and efficiency of the program's technical processes and documentation, including SOPs, workflows, templates, monthly architectural updates, System Design Document, semi-annual security testing documentation, and TRB materials.
Document and manage meeting minutes, action items, and blockers, ensuring timely completion and follow-up.

Consultant Mindset

Strategic thinker who looks beyond immediate needs to see the bigger picture.
Problem solver who designs actionable solutions.
Technical translator bridging business language and technical requirements.
Change agent driving user adoption and continuous improvement.
Empathetic listener who actively understands stakeholder needs and challenges assumptions.
Influencer who builds trust, manages expectations, and leads with credibility.

Requirements

Bachelor’s degree with 9+ years of experience as a Product Owner, Business Analyst, or similar role, supporting APIs, system integrations, and/or data exchange.
Extensive experience with Agile/Scrum methodologies and tools, including Jira and Confluence.
Proven ability to collaborate with cross-functional teams in dynamic, fast-paced environments.
Experience leading large teams and managing work across seven or more projects concurrently, with strong prioritization abilities.
Excellent oral, written, and presentation communication skills; capable of conveying complex technical topics to stakeholders at various levels and leading development and architecture meetings.
Skilled at gathering and analyzing information to develop alternative solutions, resolving issues with minimal supervision.
Experience working with CMS or similar federal agencies, preferably within CMS/HHS.
General understanding of CMS Section 508 accessibility requirements.
Must have resided in the United States for at least three of the last five years.
Must be willing and able to obtain a CMS Public Trust clearance.

Technologies

Salesforce Service Cloud
Salesforce Experience Cloud
Lightening Components
Jira
Confluence
Snowflake
AWS
OWN

Benefits

401K with company match
Comprehensive health and wellness packages
Professional growth opportunities including paid education and certifications
Access to cutting-edge technology and learning opportunities
Paid vacation and holidays for rest and recharge

Location

Remote, based in the United States

Salary

USD 112,840 - 149,500 per year

Clearance

None

Public Trust

MBI (T2)

Key Skills for Success

Agile Methodology
CMS
Team Leadership

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Salesforce Service Cloud Product Jobs

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