Product Owner

Lead product delivery for self-servicing experiences across ERIE’s digital channels as a business representative for a development team.

Responsibilities

• Partner with customers, users, stakeholders, and customer experience experts to identify customer needs, opportunities, and trends that shape backlog outcomes
• Use customer and product data, plus input from product managers, stakeholders, and team members, to support product vision and key measures of product success
• Drive the end-to-end product lifecycle to deliver on the product vision and create value for customers
• Monitor and evaluate product progress across development stages and provide stakeholder updates on delivery status
• Ensure capabilities and features align with organizational strategies and outcomes; create or co-create a roadmap aligned to the product vision
• Break down large initiatives into valuable product features that fit into the team’s quarterly planning cycle
• Decompose features into user stories and populate the team backlog
• Prioritize backlog stories to maximize customer value; coordinate with the technical lead to balance operational work with strategic priorities while maintaining quality and support
• Participate in scrum meetings and product sprints; lead sprint reviews for stakeholders and ensure the right context is provided and understood

Requirements

• Education: Bachelor’s degree in a related field required; or Associate degree in a related field plus two additional years of related experience; or High school diploma plus four additional years of related experience
• 2 years of insurance/domain related experience required
• Strong demonstrated knowledge of product/service within the domain area required
• Demonstrated ability to apply product management methods in a delivery environment required
• Demonstrated knowledge of product management practices, including backlog management, prioritization, and roadmap development required

Preferred

• Agile Product Management or Product Ownership certification (CSPO, ACSPO, PSPO, Certified SAFe Agile PO)

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents (coverage begins your first day of work)
• Low contributions to medical and prescription premiums (ERIE currently pays up to 97% of employees’ monthly premium costs)
• Pension: traditional pension plan; full-time employees vested after five years of service
• 401(k) with up to 4% contribution match (in addition to the pension)
• Paid time off: paid vacation, personal days, sick days, bereavement days, and parental leave
• Career development, including a tuition reimbursement program for higher education and industry designations
• Company-paid basic life insurance; short- and long-term disability insurance
• Orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage
• Well-being programs; paid volunteer hours for community service; dollar-for-dollar matching of charitable gifts each year

Capabilities

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes (IC)
• Self-Development
• Values Diversity

Physical Requirements

• Driving: rarely
• Lifting/Moving 0-20 lbs: occasional (<20%)
• Lifting/Moving 20-50 lbs: rarely
• Manual keying/data entry/inputting information/computer use: frequent (50-80%)

Location: Erie, PA (onsite). Salary: USD 79,191 - 126,500 per yearly. Nearest major market: Erie.