Senior Manager - Digital Product Ops

American Express is hiring a Senior Manager - Digital Product Ops in Phoenix, AZ (onsite) to lead Digital Product Operations for Global Loyalty & Benefits Risk & Control transformation using the RCSA framework.

Responsibilities

• Drive transformation of the Risk & Control framework for Global Loyalty & Benefits
• Apply the Risk & Control Self-Assessment (RCSA) framework recently implemented at Amex
• Partner with internal product and engineering teams to identify and assess inherent risks in the platform
• Design, implement, and document controls that mitigate identified risks
• Serve as a liaison between the Control Management organization, Operational Risk Management, and internal teams across a large and complex organization
• Build and foster a culture of ownership and accountability alongside product and engineering teams
• Support the build out of platform controls tied to Global Loyalty & Benefits
• Demonstrate ownership and accountability for the controls you help establish
• Support controls testing and auditing for Global Loyalty & Benefits across the Offers, Benefits, and Rewards customer-facing journeys

Requirements

• 5+ years of experience working on and/or with risk and control frameworks (PRSA, RCSA)
• Basic technical understanding of Loyalty applications
• Ability to establish and maintain effective working relationships with all organizational levels, including external partners
• Familiarity with Agile and scrum software development methodologies
• Excellent communication and collaboration skills for consulting with stakeholders and defining requirements
• Strong problem solving, project management, and analytical skills; ability to prioritize and complete tasks
• High degree of personal organization
• Demonstrates individual initiative, proactiveness, and personal accountability
• Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
• Familiarity with Jira, Rally, Confluence, Archer, and ServiceNow (preferred)

Tech stack

• Risk and Control Self-Assessment (RCSA)
• PRSA
• Agile, Scrum
• Jira, Rally, Confluence
• Archer, ServiceNow

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Location: Phoenix, AZ (onsite)

Salary range: USD 123,000 - 215,250 per year