Senior Product Manager

Popular Bank offers a hybrid work model for eligible roles in San Juan, PR, with a team culture grounded in Passion for People, Own Every Moment, Succeed Together, and Build the Future. In this role, you will lead the end-to-end strategy and performance of Popular’s personal loans business, partnering across product, sales, operations, technology, marketing, finance, analytics, credit risk, compliance, legal, and vendors.

What you’ll do

• Own strategic planning for the personal loans business and support division leadership in setting direction.
• Manage the product portfolio across origination, disbursement, servicing, and collection, including competitiveness and customer experience, product rationalization, pricing, credit-policy changes, operational optimization, forbearance initiatives, and other strategic projects.
• Build business cases, operating models, requirements, executive recommendations, and funding requests to support portfolio growth and execution.
• Drive personal loan sales objectives across branches, telemarketing, digital channels, and other distribution partners.
• Track results, surface performance gaps, develop tools and resources, and oversee product training.
• Partner with regional and credit leaders to simplify processes and improve experience for both customers and employees.
• Lead direct marketing strategy and ensure channels reflect current, accurate product information and promotions.
• Represent the Personal Loans business in the design and evolution of the Consumer Lending Journey.
• Ensure product requirements are incorporated in the digital platform: prioritize enhancements, coordinate testing and post-implementation support, monitor platform performance, and advance approved use cases including debt consolidation, renewals, and lines of credit.
• Ensure compliance with applicable laws, regulations, policies, and controls.
• Coordinate documentation and evidence for internal and external audits, support issue remediation, and oversee responses to escalated customer complaints and product-related incidents.
• Oversee vendor management activities, portfolio performance, claims, risk assessments, and issue resolution.
• Lead employees through coaching, work direction, and talent development.
• Coordinate execution across internal functions and vendor management partners to deliver outcomes.

What you bring

• Supervisory or leadership experience.
• Experience with financial and profitability analysis, portfolio performance, pricing, business-case development, budgets, and funding approvals.
• Use of customer, sales, financial, and operational data to identify opportunities and make product decisions.
• Experience leading complex cross-functional initiatives from strategy and requirements through implementation and post-launch monitoring.
• Background in unsecured personal loans, consumer credit, digital origination, lending platforms, credit policy, collections, or forbearance programs.
• Microsoft Excel and PowerPoint; Power BI or comparable business-intelligence experience is preferred.
• Professional proficiency in Spanish and English, including executive communication and negotiation skills.
• Data-driven decision making with a customer and channel orientation.
• Direct supervision of full-time employees.

Education and eligibility

Bachelor’s degree in Business Administration, Industrial Engineering, Communications, or a related field. Minimum experience: 5 years.

Candidates must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Tools you’ll use

Microsoft Excel, PowerPoint, and Power BI.

Values you’ll work with

• Passion for People
• Own Every Moment
• Succeed Together
• Build the Future