Senior Product Manager- Photo Cloud Services

Location

Concord, NC (hybrid)

Salary

USD 100,000 - 120,000 per year

Experience

Minimum five years of product management experience with proven delivery in Cloud Services.

Responsibilities

• Define and implement the strategic direction for Cloud Services and the Photo Ops reporting platform, prioritizing features that enhance operational efficiency and drive revenue growth.
• Oversee the full development lifecycle from discovery and requirements to deployment and post-launch optimization.
• Manage the data pipeline that integrates hardware systems and software applications feeding real-time updates into a centralized data hub.
• Develop reporting tools delivering real-time sales data, inventory metrics, and asset health status across nationwide devices.
• Serve as the primary liaison among engineering, field operations, and executive leadership to ensure cloud platforms meet diverse business requirements.
• Lead field integrations, pilots, and rollout support for new products, including on-site participation as needed.
• Assume project management responsibilities as needed to maintain schedules and communicate timelines across internal teams.
• Deliver trainings for marketing, sales, technical support, and other internal stakeholders.
• Travel as required for trade shows and customer-facing engagements.
• Maintain a focus on innovation and customer centricity within the organization.

Requirements

• Minimum five years of product management experience with proven delivery in Cloud Services.
• Solid technical foundation with the ability to delve into both software and hardware details.
• Strong cross-functional collaboration skills.
• Self-motivated and capable of working independently.
• Proven ability to manage multiple new initiatives while addressing ongoing sustainment for existing products.
• Excellent written and verbal communication and facilitation across functions.
• Comfort with ambiguity and rapid learning, with a proactive, can-do mindset.
• Based in Concord, North Carolina with a hybrid work arrangement.
• Periodic travel may be required.
• Bachelor's degree in a technical field; additional business education is desirable.
• Experience working within an Agile software development process.
• Experience with digital imaging technologies, including photo, print, or color management, is a plus.

General Statement

This role oversees the Cloud Services portfolio and the end-to-end development of the Photo Ops reporting platform, connecting field hardware to the digital intelligence necessary to operate at scale. The incumbent ensures real-time health, sales, and location data from devices ranging from high-end cameras and printers to local nodes feed into a unified data ecosystem.