Senior Product Manager - Technical, Material Handling Systems, OMHS Software, Controls, and Science

The Senior Product Manager is responsible for end-to-end ownership of technical material handling software, controls, and AI/CV capabilities deployed across Amazon fulfillment sites, guiding work from customer problem discovery through deployment and sustained operation. This onsite role is based in Arlington, Virginia.

Responsibilities

• Establish and own the product strategy, vision, and multi-quarter roadmap for the product area.
• Translate customer needs into the problems to solve and determine the best sequencing.
• Own business value framing, including operating cost, delivered entitlement, adoption trajectory, and reliability targets.
• Decide when to build, buy, or partner with clear business justification.
• Oversee the product from discovery through deployment and ongoing operational performance.
• Collaborate with engineering leaders to define requirements, assess complexity, and guide technical direction.
• Influence architecture through data driven contributions and validated customer evidence.
• Assess whether to create new capabilities, extend existing systems, or leverage partner investments.
• Define acceptance criteria that engineering must meet, clarifying what done means.
• Conduct customer research via site visits, office hours, and direct observations in fulfillment facilities.
• Consider internal operations and support teams as primary customers and gather their needs proactively.
• Use data to identify performance trends, adoption patterns, and friction points for customers.
• Convert customer pain into prioritized engineering work with quantified business justification.
• Lead Phase Gate Reviews with Operations during deployment to live sites.
• Ensure training content is delivered as a formal product requirement.
• Own post launch support plans, including triage, issue management, and continuous improvement.
• Define and monitor KPIs such as adoption, reliability, cost savings, and customer satisfaction.

Requirements

• Bachelor's degree.
• Proven experience defining and steering product roadmaps and strategy.
• Track record delivering features and evaluating product tradeoffs.
• Experience collaborating with engineering teams on technology decisions and product strategy.
• Background managing technical products or online services.
• Experience representing diverse customers and stakeholders in executive level prioritization and planning.
• Proficiency with analytical tools such as Tableau, Qlikview, and QuickSight.
• Experience building and driving adoption of tooling for automation equipment.

Technologies

• Tableau
• Qlikview
• QuickSight

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units RSUs

A Day in the Life

• Your morning begins with reviewing telemetry from overnight performance across deployed sites to identify anomalies warranting investigation.
• Mid morning you meet with your engineering lead to discuss technical trade-offs among three implementation options with different timelines and scalability implications.

About the Team

• We are a division within Amazon Fulfillment Technology and Robotics focused on standardizing equipment and systems across first, middle, and last mile facilities.
• Our goal is to reduce variability and complacency in current logistics systems by building partnerships that enable consistency and scalability.
• Our software organization delivers platforms, controls architecture, and AI or CV capabilities that enable Amazon to own its industrial automation ecosystem end to end.