Staff Product Manager, Buyer Experience

Xometry is hiring a Staff Product Manager to lead enterprise Buyer Experience and deliver a frictionless quote-to-order experience for large accounts.

Responsibilities

• Own the enterprise market segment for large enterprises using Xometry to manufacture custom parts.
• Design self-service and human-assisted buyer experiences that reduce friction while preserving enterprise controls and required processes.
• Define and run a 6-12 month forward strategy for the enterprise segment.
• Secure cross-functional buy-in across engineering, design, data science, category management, marketing, sales, legal/compliance, and customer success.
• Account for measurable outcomes that make quoting and ordering frictionless for large accounts.
• Own the enterprise quote-to-order funnel end to end, from procurement intake and account onboarding through repeat ordering.
• Run structured experiments on RFQ intake flows and multi-stakeholder approval steps, using results to improve enterprise activation, conversion, and account expansion.
• Collect feedback through interviews, surveys, and usage data, then translate findings into creative, testable solutions.
• Identify and define new problem spaces across the enterprise buyer lifecycle to address complex pain points and support enterprise growth.
• Define and own product strategy and roadmap with clear outcomes and milestones for technical and non-technical audiences.
• Set desired outcomes and define KPIs for each initiative.
• Monitor results closely, adjust priorities in real time, and synthesize findings into clear narratives for both technical and non-technical partners.
• Drive alignment and adoption across engineering, design, data science, category management, and marketing, using rollout strategy, in-app education, and customer communication.
• Operate spec-first development and translate the experimentation roadmap into structured, machine-executable specs that AI agents (Claude, Cursor) can build against.
• Partner with marketing, design, engineering, and product analytics to prototype, validate, and ship statistically sound changes quickly.

Requirements

• 10+ years of product management experience, with direct ownership of an enterprise B2B or two-sided marketplace product.
• Experience working with large enterprise customers, including building solutions that fit complex organizational structures and workflows.
• AI-native hands-on fluency with Claude and Cursor, with evidence of compressing the path from idea to shipped, validated product change.
• Strong strategic and analytical skills with systems thinking for managing complexity and trade-offs across multiple product areas.
• Ability to make decisions under ambiguity by turning loosely defined problems into testable hypotheses and plans.
• Strong communication and influence skills, capable of aligning senior leadership and cross-functional partners without direct authority.
• Proven ability to drive change in a fast-paced, scaling organization.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.

Technologies

• Claude
• Cursor

Signals we look for

• Ability to walk through an enterprise feature or workflow you redesigned, including the friction removed and before/after results.
• Experience designing marketplace or B2B platform product experiences for large enterprise buyers with multiple personas.
• Track record of shipping ML or AI-powered features inside complex flows with multiple organizational hierarchies.
• Experience working in manufacturing, supply chain, or logistics, or evidence of quickly learning unfamiliar operational domains.

About this role

• Lead the Buyer Experience team’s enterprise work.
• Manage the enterprise segment made up of large enterprises purchasing custom parts via Xometry.
• Design frictionless quoting and ordering experiences inside procurement complexity, including procurement intake, large orders, complex purchase orders, contract terms, security and compliance reviews, and multi-stakeholder accounts.
• Balance streamlined self-service with human assistance when needed, without removing enterprise-required controls and process.

Location

• Lexington, KY (hybrid)
• Hybrid schedule requirement: 3 days a week at a Waltham, MA or North Bethesda, MD office location

PACE

• Startup pace inside a public company.
• Work begins with a metric and an open problem, not a fully scoped project plan.
• Expected to move quickly from hypothesis to shipped test.
• Not a fit for roles needing a clear brief and stable backlog.

Benefits

• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP
• Other wellbeing resources