Customer & Commercial Product Manager

NOX METALS is hiring a Customer & Commercial Product Manager to improve customer and commercial workflows from quote through order.

Responsibilities

• Own the roadmap for customer-facing and commercial software
• Interview customers and shadow sales to understand real workflow and friction
• Translate customer and business problems into clear product requirements
• Prioritize roadmap items using evidence, expected impact, and implementation cost
• Partner closely with design, engineering, sales, pricing, and operations
• Define success metrics and measure behavior changes after launch
• Run focused experiments and apply results to guide future roadmap decisions
• Keep stakeholders aligned on decisions, tradeoffs, and delivery
• Improve existing workflows, not only launch new features
• Build enough knowledge about metals and manufacturing to make sound product decisions

Requirements

• Customer-obsessed with commercially minded product thinking
• Strong ability to uncover the underlying problem behind a feature request
• Clear and concise communication in writing and conversation
• Comfort working with data while understanding its limits
• Decisive when information is incomplete
• Able to build trust across sales, engineering, and operations
• Organized, accountable, and outcome-focused
• Curious about complex operational businesses

Benefits

• Equity in Nox Metals
• Company-paid medical, dental, and vision insurance

Nice to have

• Experience with B2B commerce, quoting, pricing, or sales software
• Experience in manufacturing, distribution, logistics, or supply chain
• Technical fluency with APIs, data models, and software delivery
• Comfort using AI tools for research, analysis, and product work

Location: Los Angeles, CA (onsite)