Technical Product Manager

Zayo Group LLC is seeking a Technical Product Manager to support an operations-driven product team. The role focuses on improving internal processes, tools, and workflows by connecting business stakeholders, technology teams, and frontline operations to define, validate, and drive adoption of enhancements.

Responsibilities

• Partner with Engineering/IT, Finance, Network Operations Center, and other teams to identify pain points and improvement opportunities.
• Participate in workshops, requirement sessions, and stand-ups to maintain shared alignment on goals and priorities.
• Translate business objectives into clear requirements, user stories, process maps, and acceptance criteria.
• Support progress tracking for project milestones, risks, and dependencies, and follow up with assigned owners to keep initiatives moving.
• Assist with user acceptance testing by drafting use cases, coordinating test cycles with business users, and tracking issues and defects.
• Document test outcomes and collaborate with Product, Operations, and Technology to ensure issues are understood and addressed before go-live.

Requirements

• 3+ years of experience (or equivalent expertise) in product management or a relevant domain area.
• Comfort working with both technical and non-technical stakeholders.
• Strong written and verbal communication skills, with the ability to structure information clearly.
• Detail-oriented approach with good organizational skills and follow-through; ability to manage multiple tasks.
• Familiarity with productivity and project tools, including JIRA and Confluence, as well as MS Office and Google Sheets.
• Basic analytical skills and an interest in interpreting data to support decisions.

Tools and Technologies

• JIRA
• Confluence
• MS Office
• Google Sheets

Location

United States (onsite)

Compensation

USD 77,100 - 118,600 per year

The base pay range shown is a guideline and reasonable estimate for this role. Actual compensation may vary based on geographic location, work experience, skill level, certifications, and other business and organizational needs.

Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave
• Health insurance
• Life insurance
• Disability retirement plans
• Paid time off