Compensation: USD 110,000 - 286,000 per year. This onsite role in Bentonville, AR leads the strategy and execution for internal Member’s Mark Community products and platforms that support community operations, research, insights generation, and co-creation across the product development lifecycle. You will build scalable tools, workflows, automations, and integrations to improve efficiency and decision making, enabling teams to collaborate effectively and deliver value faster.
Responsibilities
- Own and define the roadmap for associate-facing Member’s Mark Community products and the operational capabilities that power day-to-day community operations.
- Collaborate with researchers, merchandising, and product development teams to map workflows, identify pain points, and uncover unmet needs.
- Design and implement scalable tools, automations, and integrations that support research operations, insights management, co-creation programs, and product development processes.
- Prioritize work, sequence initiatives, manage backlogs, define MVPs, and make tradeoffs across multiple concurrent efforts.
- Facilitate alignment across business units, engineering, analytics, operations, and enterprise platforms.
- Identify opportunities to leverage existing Walmart and third-party platforms rather than building new solutions from scratch.
- Work closely with the member-facing Member’s Mark Community team to ensure internal capabilities enable engagement and growth strategies.
- Use qualitative and quantitative insights, user research, and workflow discovery to identify opportunities, guide investments, and measure impact.
- Lead product delivery from discovery through release using iterative, Agile, data-informed development practices.
- Influence stakeholders across organizations and drive alignment in complex or ambiguous environments.
- Help shape long-term platform and operational strategy for the broader Member’s Mark organization.
- Evaluate emerging technologies, including AI-enabled research, insights, and workflow automation, to enhance product experiences and operational effectiveness.
- Champion thoughtful product craftsmanship by delivering intuitive, scalable experiences that reduce friction for internal teams.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field plus at least 7 years of product management experience.
- Alternatively, 9 years of product management or related experience.
About the Team
The Member’s Mark Community team is shaping the future of how Member’s Mark products are created, with members actively guiding what comes next. Co-creation sits at the core of the brand and operating model, influencing product and experience development.
The team partners with Sam’s Club members and internal product development groups to co-create products, gather insights, test concepts, and strengthen engagement with the Member’s Mark brand. Members help shape ideas, inform decisions, validate experiences, and influence what ultimately ships.
Current efforts focus on scalable experiences and operational capabilities that improve how insights are collected, decisions are made, and products are brought to market. Initiatives span member engagement, research operations, workflow tooling, AI-assisted insights, personalization, analytics, and enterprise integrations supporting end-to-end co-creation and the evolution of the Member’s Mark organization.
What you’ll bring
- Experience leading complex product initiatives across multiple teams and stakeholders.
- Strong skills in product strategy, roadmap ownership, and execution management.
- Experience building internal platforms, workflow systems, operational tools, enterprise products, or cross-functional platform capabilities.
- Exceptional stakeholder management, communication, and storytelling, with the ability to influence senior leaders and cross-functional teams.
- Ability to navigate ambiguous, fast-moving environments.
- Strong systems thinking and process optimization capabilities.
- Experience using data, customer insights, and research to guide prioritization and continuous improvement.
- Familiarity with Agile, MVP development, and iterative delivery practices.
- Experience with platform ecosystems, integrations, APIs, or enterprise systems is a plus.
- Retail, consumer products, community, insights, or research platform experience is a plus.
