Senior Director, Business Strategy - Product Operations & Chief of Staff – AI Commerce

At Walmart, this role sits at the intersection of product strategy and day-to-day execution for the AI Commerce portfolio. As a Senior Director and Chief of Staff for Product Operations, you will help turn AI Commerce strategy into coordinated programs, aligning product, engineering, design, operations, and business leaders across customer, associate, and enterprise initiatives.

Working onsite in Bentonville, AR, you will lead global planning and prioritization, establish operating rhythms for senior leaders, and ensure cross-functional dependencies are addressed as the portfolio moves through in-market delivery across AI shopping experiences and omnichannel services.

What you’ll do

• Act as a strategic thought partner and operational leader for the AI Commerce product organization.
• Drive global planning, prioritization, and execution for AI Shopping experiences on external platforms, including ChatGPT and Gemini, as well as Walmart-owned experiences including Sparky.
• Coordinate initiatives across in-store technology, including experiences that help customers and associates navigate stores and find products.
• Partner across associate applications and platforms, including MyWalmart, MyAssistant, Security, and related tools.
• Support product strategy and execution for omnichannel services that require in-store expertise, including Pharmacy, Optical, Bakery, and Auto Care.
• Drive alignment across corporate and back-office technology, including financial systems, reporting, forecasting, claims, aviation, communications, and security.
• Establish portfolio reviews, executive communications, operating cadences, and decision-making mechanisms for senior leaders.
• Analyze metrics against goals, identify risks, resource needs, and cross-functional dependencies, and drive resolution across teams.

Requirements

• Significant experience in product operations, chief of staff, strategy and operations, program management, or product leadership within a large, complex organization.
• Proven ability to lead through influence across Product, Engineering, Design, Operations, and executive stakeholders.
• Experience managing a broad portfolio of customer-facing, associate-facing, and enterprise technology initiatives.
• Strong strategic judgment, executive communication skills, and the ability to bring structure to ambiguous, fast-moving environments.
• Familiarity with AI, digital commerce, conversational experiences, agentic workflows, or platform ecosystems.
• Track record of translating strategy into coordinated execution and measurable business results.
• Bachelor’s degree in Business, Statistics, Social Science, Communications, or a related field, plus either 7 years of experience in retail merchandising, operations management, or related areas, or 9 years of experience in retail merchandising, operations management, or related areas.
• 3 years of supervisory experience.

Technologies

• ChatGPT
• Gemini
• Sparky
• MyWalmart
• MyAssistant

Primary location: 806 Excellence Dr, Bentonville, AR 72716, United States of America (onsite)