AI Product Operations Associate

This role supports Tradeweb’s TARA AI product by coordinating day-to-day client service and operational workflows. The AI Product Operations Associate will manage request tracking, onboarding activities, and follow-ups to help clients access TARA, resolve issues, and complete required readiness steps.

Key Responsibilities

• Act as the first point of contact for TARA user questions, access problems, and application issues. Capture relevant details, handle routine requests using documented procedures, and escalate complex issues with clear reproduction steps.
• Coordinate client onboarding, including approval requests, ServiceNow tickets, permissions checks, and confirmation that users can launch TARA.
• Track open requests and incidents across internal teams, follow up on blockers, and keep clients and Sales informed through to resolution.
• Coordinate standard risk and governance questionnaires, approved responses, and legal acknowledgements with Product, Legal, and Cyber Risk.
• Maintain onboarding guides, support procedures, FAQs, and operational records. Support release communications and user readiness checks.
• Prepare demo access and meeting logistics, distribute approved materials, and follow up on routine client questions and outstanding requests.
• Review existing usage and operational dashboards, identify missing reports or alerts, route issues to the appropriate technical owner, and summarize client activity for Sales and Product.
• Record client feedback and recurring issues for Product review and support ongoing improvements to operational processes as TARA expands.

Required Qualifications

• Bachelor’s or master’s degree in Business Administration, Finance, Economics, Information Systems, or a related field.
• 1 to 3 years of experience in client service, onboarding, product operations, application support, or a similar role, ideally in financial services or trading technology.
• Strong organization, attention to detail, and reliable follow-through across multiple requests and internal teams.
• Clear written and verbal communication, sound judgment for escalation, and confidence working directly with clients.
• Comfort learning applications, ticketing systems, dashboards, and access workflows. Familiarity with fixed income or electronic trading is helpful.
• Interest in AI products and willingness to learn TARA’s capabilities and limitations. Coding experience is helpful but not required.

Technologies

• ServiceNow
• Dashboards

Role Context: TARA

TARA is Tradeweb’s AI product for market data and trading analysis. It is expanding across asset classes globally and into additional trading workflows, requiring operational support that helps clients onboard smoothly and resolve issues quickly.

Compensation and Location

• Location: New York, NY (hybrid)
• Salary range: USD 80,000 to 120,000 per year
• Schedule: regular, full-time

Benefits

• Health Insurance: highly competitive medical, dental, and vision programs
• Hybrid Environment: flexibility to work in the office and from home
• Health Care and Dependent Care Flexible Spending Accounts
• Maven Family Building Benefit: $10,000 lifetime reimbursement toward fertility, egg freezing, adoption, and surrogacy expenses
• Building Wealth: 401(k) Savings Plan with 100% match of the first 4% of compensation contributed
• Discretionary bonus program eligibility
• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave

Additional Information

This role will also be eligible to participate in Tradeweb’s discretionary bonus program. The current pay range for New York City is USD 80,000 to 120,000 per year, based on a regular, full-time schedule.