Digital Banking Product Manager

PrimeWay Federal Credit Union invites an experienced Digital Banking Product Manager to join onsite in Houston, TX. You will own, support, and advance the online banking platform across web and mobile, ensuring tight integrations with the core banking system and connected applications. This role blends business analysis, project management, and production support to elevate the digital member experience.

Responsibilities

• Gather and interpret business requirements from internal stakeholders, then document them clearly.
• Convert needs into precise functional specifications and user stories.
• Analyze workflows and recommend improvements for efficiency, compliance, and user experience.
• Keep process documentation, procedures, and system diagrams current.
• Lead digital strategy by planning, coordinating, and delivering online banking enhancements, integrations, and feature releases.
• Develop and manage project timelines, deliverables, and communication plans.
• Facilitate discussions with stakeholders, end users, IT teams, and vendors to align requirements and deadlines.
• Design testing strategies, engage end users, and supervise test plan execution.
• Serve as the primary triage point for online banking support issues.
• Troubleshoot and resolve system problems, coordinating with vendors or internal teams as needed.
• Monitor application performance and proactively address potential issues.
• Manage incident communications and follow up with internal users.
• Coordinate with third party fintech vendors on updates, integrations, and troubleshooting.
• Ensure reliable operation of interfaces between online banking, core banking, and ancillary systems.
• Assist in evaluating new vendor capabilities and integration opportunities.
• Track, monitor, and report on the online banking product's capabilities, including member satisfaction and areas for improvement.
• Involve relevant internal teams to identify enhancements for members and staff.
• Facilitate focus groups to capture desires for digital offerings and manage experiences.

Requirements

• Bachelor’s degree required; relevant experience may be considered in lieu of education.
• 5+ years of experience in business analysis, project management, or application support.
• Experience with online banking systems and core banking platforms is preferred.
• Proven track record working with vendors and third party integrations.
• Strong understanding of SDLC, Agile methodologies, and digital banking technologies.
• Proficiency with Microsoft Excel, Visio, and standard project management tools.

Technologies

• Microsoft Excel
• Visio

ADA Requirements

• Work primarily in a sedentary role with limited physical effort and occasional lifting up to 5 lbs.
• Capable of climbing or descending stairs in emergency situations.
• Operate routine office equipment including telephone, copier, facsimile, and calculator.
• Perform computer-based work for an average of 6 to 8 hours per day.
• Be able to work extended hours when required or requested by management.