Fintech

Fintech Product Jobs

3 jobs found

7d ago

Sr. Digital Product Manager/Owner (Salesforce)

Calance US Torrance, CA

Torrance, CA

7d ago

$80+/hr Contract Marketing Customer Experience Fintech

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Job Description

The Senior Digital Product Manager/Owner (Salesforce) will steer product strategy and delivery for Finance websites, the customer service agent console, and related digital tools. This role encompasses design, development, testing, launches, warranty support, and ongoing production support in a hybrid Torrance, California environment.

Responsibilities

Direct the Product Management function and guide cross functional teams.
Collaborate with CX, business units, development and QA to conceive, specification, deliver and validate user stories.
Engage with leadership to articulate possibilities and secure approvals for initiatives.
Oversee platform operations, license management, and cost governance to sustain delivery.
Drive improvements through large projects, enhancements and production support across products including Finance Websites, Finance Mobile App (to launch soon), Agent Service Console plus Agent Knowledge, and Customer Communications via Marketing Cloud Platform.
Finance Websites provide digital web channel support and expanded self service for online account management.
Finance Mobile App is a forthcoming channel enabling customers to make payments with ease.
Agent Service Console and Agent Knowledge enable customer service representatives to handle requests efficiently with a procedures knowledge base.
Customer Communications via Marketing Cloud Platform covers message center, email, SMS, web and banner notifications, plus partner managed messages, with ongoing care of the platform and templates.

Requirements

Direct ownership of major digital tools used by millions of customers; experience with QA, testing and payment processing in financial services or captive finance.
3 year roadmaps as a catalyst for change; comfort with ambiguity; analytical, data driven insights; decision analysis for tool and vendor selections.
Leadership supporting Product Owners and Business Analysts; oversees UX and testing resources; leads agile scrum teams; engages development, marketing, legal and other stakeholders in a large matrix organization; strong written and verbal communication for executive stakeholders.
Salesforce product expertise and credentials; use the platform roadmap to maximize the product road map; care and feeding of the technical platform enabling all customer activity on the websites; create and monitor health, utilization, technical debt and improvement plans.
2+ years with customer facing top brand digital product.
2+ years developing roadmaps and performing business planning.
2+ years of direct leadership experience, managing associates.
Experience guiding procurement from option identification through evaluations and RFI/RFP selections of tools and vendors.
Experience leading grooming sessions, capturing requirements and acceptance criteria, prioritizing and sizing work, preparing and executing user acceptance testing, and assisting with field training.
Outstanding written and verbal multidisciplinary communication skills.
Agile certification for Product Owner or Scrum Master; SAFe Agile preferred.
BA/BS degree.
6+ years of product management, development, or operations experience with customer facing top brand digital products.
5+ years of leading and managing mixed teams including business and IT, internal and external partners, onshore and nearshore or offshore.

Technologies

Salesforce
Marketing Cloud Platform

Benefits

EPO/PPO Medical Plans
HMO/PPO Dental programs
Vision - VSP
401K Retirement vesting program (VOYA)
Paid Bi-Weekly/Direct Deposit
Flex Spending Plan
Voluntary Life, AD&D, STD or LTD plans

Job Details

Position: Sr. Digital Product Manager/Owner (Salesforce)

Job Ref#: 44700 - JIH5JP00004438

Duration: 12+ Months (On-Going Contract)

Location: Hybrid - Torrance, CA 90501

Pay Rate: $80.00 per hour (W2 Only)

Hiring Requirements

Not accepting any third party C2C candidates for any reason
Not accepting candidates who live more than 45 miles from Torrance
Not accepting candidates willing to relocate; local candidates only

Desired Skills

Salesforce certifications preferred; if not, ability to obtain Salesforce admin certification by year one
2 years of payments, financial services or captive finance industry experience
Mobile app experience

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1mo ago

Digital Banking Product Manager

Primeway Federal Credit Union Houston, TX

Houston, TX

1mo ago

Full time Banking Banking Operations Banking Platforms

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Job Description

PrimeWay Federal Credit Union invites an experienced Digital Banking Product Manager to join onsite in Houston, TX. You will own, support, and advance the online banking platform across web and mobile, ensuring tight integrations with the core banking system and connected applications. This role blends business analysis, project management, and production support to elevate the digital member experience.

Responsibilities

Gather and interpret business requirements from internal stakeholders, then document them clearly.
Convert needs into precise functional specifications and user stories.
Analyze workflows and recommend improvements for efficiency, compliance, and user experience.
Keep process documentation, procedures, and system diagrams current.
Lead digital strategy by planning, coordinating, and delivering online banking enhancements, integrations, and feature releases.
Develop and manage project timelines, deliverables, and communication plans.
Facilitate discussions with stakeholders, end users, IT teams, and vendors to align requirements and deadlines.
Design testing strategies, engage end users, and supervise test plan execution.
Serve as the primary triage point for online banking support issues.
Troubleshoot and resolve system problems, coordinating with vendors or internal teams as needed.
Monitor application performance and proactively address potential issues.
Manage incident communications and follow up with internal users.
Coordinate with third party fintech vendors on updates, integrations, and troubleshooting.
Ensure reliable operation of interfaces between online banking, core banking, and ancillary systems.
Assist in evaluating new vendor capabilities and integration opportunities.
Track, monitor, and report on the online banking product's capabilities, including member satisfaction and areas for improvement.
Involve relevant internal teams to identify enhancements for members and staff.
Facilitate focus groups to capture desires for digital offerings and manage experiences.

Requirements

Bachelor’s degree required; relevant experience may be considered in lieu of education.
5+ years of experience in business analysis, project management, or application support.
Experience with online banking systems and core banking platforms is preferred.
Proven track record working with vendors and third party integrations.
Strong understanding of SDLC, Agile methodologies, and digital banking technologies.
Proficiency with Microsoft Excel, Visio, and standard project management tools.

Technologies

Microsoft Excel
Visio

ADA Requirements

Work primarily in a sedentary role with limited physical effort and occasional lifting up to 5 lbs.
Capable of climbing or descending stairs in emergency situations.
Operate routine office equipment including telephone, copier, facsimile, and calculator.
Perform computer-based work for an average of 6 to 8 hours per day.
Be able to work extended hours when required or requested by management.

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1mo ago

Sr. Product Manager - Tech, SMB Financing, Small and Medium Business Financing

Amazon.com Services LLC Seattle, WA

Seattle, WA

1mo ago

$151k - $205k/yr Full time Analytics AWS Aws Quicksight

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Job Description

Senior Product Manager to define vision and roadmap for a global SMB lending marketplace at Amazon, onsite in Seattle, with a salary range of USD 151,200 - 204,600 per year.

Responsibilities

Define the product vision and roadmap, guiding a cross-functional team of engineers, designers, program managers, data scientists and other product owners to execute the plan.
PDLC execution: develop clear product requirements with measurable success criteria; design a rollout go-to-market plan and ensure delivery; monitor, track, and improve key customer experience metrics.
Customer journey optimization: map end-to-end journeys, identify friction points, and drive improvements in conversion, satisfaction, and retention across all touchpoints.
Voice of Customer: establish and sustain systematic feedback channels including surveys, usability tests, customer interviews and sentiment analysis to inform product decisions.
Experimentation and testing: design and run A/B tests and multivariate experiments to validate hypotheses and optimize CX metrics.
Competitive analysis: conduct ongoing market research to identify best practices and opportunities for differentiation.
Cross-functional stakeholder management: collaborate with SPS Product, UX and Research to influence Amazon Lending experiences for NGS and Amelia; partner with marketing, CMs and lending partners to gather insights and ensure a seamless customer experience across channels.
Localization: adapt product offerings for different markets, regulatory requirements and local customer preferences.

Requirements

Bachelor's degree.
Experience owning and driving roadmap strategy and definition.
Experience delivering features and navigating tradeoffs of a product.
Experience contributing to engineering discussions on technology decisions and product strategy.
Experience managing technical products or online services.
Experience representing and advocating for diverse customers and stakeholders during executive-level prioritization and planning.

Technologies

Tableau
QlikView
QuickSight

Benefits

Health insurance including medical, dental, vision, and prescription coverage
Basic Life and AD&D insurance with option for supplemental life plans
Employee Assistance Program (EAP)
Mental health support
Medical advice line
Flexible Spending Accounts
Adoption and surrogacy reimbursement
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted stock units (RSUs)

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Fintech Product Jobs

Sr. Digital Product Manager/Owner (Salesforce)

Digital Banking Product Manager

Sr. Product Manager - Tech, SMB Financing, Small and Medium Business Financing

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