Platform Product Operations Manager (Music Distribution)

Responsibilities

• Oversee the full lifecycle operations for artists and record labels, including onboarding, release distribution, and financial settlements; proactively resolve bottlenecks to boost user satisfaction and retention.
• Design and refine rapid-response workflows to monitor distribution anomalies such as metadata issues, DSP rejections, copyright disputes, and takedowns, coordinating internal and external resources for swift remediation.
• Translate frequent inquiries and user friction into structured product requirements by developing strong empathy for artist and label pain points, driving continuous product iterations.
• Plan and build efficient internal admin dashboards and user-facing self-service diagnostics tools to enhance troubleshooting efficiency and reduce manual intervention while enabling timely support.
• Implement a data-driven approach to user health, analyzing usage patterns to identify at-risk users early and design targeted reactivation and retention initiatives.
• Recruit, mentor, and manage the user operations team; establish standard operating procedures for issue resolution and elevate domain expertise in music distribution and customer service.

Requirements

• Minimum of five years in User Operations, Customer Success, or Account Management within the tech or SaaS sector, with at least two years in a leadership role.
• Strong user-centric mindset with deep empathy and the ability to view challenges from the perspectives of artists and labels; a genuine passion for solving complex professional user pain points.
• Analytical and systems-thinking capabilities, enabling identification of systemic risks in the distribution pipeline and implementation of durable, long-term solutions.
• Excellent cross-functional collaboration and communication skills, with a proven track record of partnering with Product, Engineering, and Business Development to resolve issues.

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time, prorated at hire with accruals increasing with tenure

Job Information

• Compensation The base salary range for this position in the selected city is $108,800 - $288,000 annually.
• Compensation may vary outside this range based on qualifications, skills, competencies, experience, and location.
• The base pay is part of the Total Package and may be eligible for additional discretionary bonuses or incentives, and restricted stock units.
• Benefits may vary depending on the nature of employment and the country of work location.
• Employees have day one access to medical, dental, and vision insurance, a 401(k) plan with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, and more.
• Additionally, employees receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time prorated at hire with tenure-based accruals.
• The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

FOR LOS ANGELES COUNTY (UNINCORPORATED) CANDIDATES

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Criminal history may influence job duties related to client interaction and information handling.
• Applicants should be mindful of handling confidential information and access to information technology systems.
• Sound judgment is required in performing role responsibilities.

ABOUT TIKTOK

TikTok is a leading platform for short-form mobile video, dedicated to inspiring creativity and bringing joy to a global audience.

Headquartered in Los Angeles and Singapore, TikTok maintains offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

WHY JOIN US

• Our mission centers on enabling authentic self-expression and discovery through an innovative product and diverse teams.
• We create value for communities and pursue meaningful impact by collaborating across disciplines and geographies.
• We embrace curiosity, humility, and a proactive mindset to drive growth in a fast-evolving tech environment.

DIVERSITY & INCLUSION

TikTok is committed to building an inclusive workplace that values varied skills, experiences, and perspectives, reflecting the global communities we serve.

TIKTOK ACCOMMODATION

TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other protected reasons. If you need assistance, please submit a request at RA request.