Principal Product Manager - Clinical

The Principal Product Manager - Clinical role is a senior individual contributor position at Veradigm, focused on owning a strategic product area within the clinical product portfolio. Reporting to the Director of Product Management, this role sets direction, leads discovery, drives cross-functional alignment, and ensures roadmap outcomes support both business goals and healthcare regulatory requirements.

Product Strategy & Execution

You will set product strategy and own the roadmap for your clinical domain, ensuring alignment with business objectives as well as clinical and regulatory requirements. You will define and track OKRs for your product area and own measurable outcomes, while also managing roadmap and backlog prioritization.

• Drive resolution of cross-team trade-offs to keep delivery aligned to priorities.
• Make trade-off decisions balancing new capability, technical health, compliance work, and customer-reported issues.
• Operate hands-on across the product lifecycle, spanning discovery and requirements through launch and iteration.
• Represent roadmap plans and results to senior leadership.

Product Discovery & Customer Insight

You will lead structured discovery to validate problems before committing engineering resources. This includes qualitative and quantitative research methods, with ongoing synthesis of customer and market signals to shape actionable direction.

• Conduct customer interviews, site visits, and usage analysis to confirm problem validity and opportunity scope.
• Apply SVPG principles by evaluating value, usability, feasibility, and viability before committing to build.
• Maintain a deep working understanding of customers, including independent practices, health systems, and the clinical and administrative staff using the product daily.
• Synthesize competitive and market insight into recommendations your teams can execute.

Domain & Technical Depth

The role requires fluency in clinical workflows and the technical foundations of interoperable health systems. You will ensure product decisions are grounded in workflow realities and feasibility across EHR architecture and standards.

• Maintain working knowledge of charting, ordering, e-prescribing, scheduling, and clinical decision support workflows.
• Lead technical feasibility discussions with engineering, including EHR architecture, HL7 and FHIR standards, and healthcare data exchange.
• Use analytics tools such as Snowflake, Mixpanel, Power BI, and Gainsight to analyze performance and inform product decisions.
• Maintain a high bar for usability, reliability, performance, and security across the product portfolio.

Cross-Functional Leadership & Enablement

You will build trusted partnerships across engineering, design, compliance, and customer success. You will also coordinate with go-to-market teams to support release readiness and ensure the field can position and support what ships.

• Partner with Marketing, Sales, and Support on release readiness.
• Support strategic accounts through expert product input, including customer-facing conversations.
• Identify and clear execution obstacles by escalating and resolving resourcing, prioritization, and stakeholder conflicts.

Compliance & Regulatory Awareness

Ensuring clinical product compliance is central to the role. You will be responsible for alignment with applicable healthcare regulations and ongoing monitoring of regulatory change to manage risk.

• Ensure products meet standards including HIPAA, ONC certification, information blocking and interoperability requirements, and internal quality standards.
• Track upcoming regulatory updates, including HTI-1 and Cures Act requirements, and incorporate them into roadmap planning early enough to reduce client risk.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, Healthcare, or a related field (or equivalent experience).
• 10+ years of relevant experience with a track record of owning a product area end to end.
• Experience running product discovery and making evidence-based prioritization decisions.
• Hands-on use of AI tools in day-to-day product work, including research synthesis, prototyping, competitive analysis, and data exploration, with a track record of raising the baseline for others.
• Strong technical background to review feasibility and architecture trade-offs with engineering.
• Experience in an Agile environment.
• Familiarity with SVPG or a comparable empowered product team model.
• Experience mentoring PMs and leading cross-team initiatives without formal authority.
• Clinical software experience such as EHR, clinical documentation, or clinical decision support systems.
• Familiarity with clinical AI applications including ambient documentation, coding assistance, or predictive decision support, including HTI-1 decision support intervention transparency requirements.
• Proficiency with SQL and analytics platforms.
• Understanding of ONC certification, HIPAA, MACRA/MIPS, and value-based care models.
• Experience with FHIR, HL7, or CCD/CDA interoperability standards.

Technology Focus

• AI tools
• Snowflake, Mixpanel, Power BI, Gainsight
• SQL
• HL7, FHIR, CCD/CDA
• EHR
• Charting, e-prescribing, clinical decision support

Location & Travel

• Raleigh, NC (hybrid)
• Expectation of 2 days a week onsite
• Up to 20% travel expected

Benefits

• Holidays and vacation
• Medical, dental, and vision insurance
• Company paid life insurance
• Retirement savings
• Company paid life insurance and retirement savings