Sr. Product Manager

The Resident Concierge Senior Product Manager will lead the end-to-end resident concierge customer experience, with an emphasis on improving how residents set up internet, utilities, and home services while supporting growth in this fast-expanding product area. This role sets product direction and executes cross-functional initiatives to deliver ambitious outcomes.

Key Responsibilities

• Define and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge customer journey.
• Drive cross-functional initiatives designed to achieve significant, highly visible growth outcomes across the organization.
• Motivate and guide a team of engineers to deliver ambitious results, including removing obstacles to execution.
• Make informed trade-off decisions using customer insights and experimentation.
• Lead through influence by partnering with operations and business leaders.

Required Qualifications

• 5+ years of product management experience building a best-in-class product.
• Strong product sense, including the ability to balance intuition with data-driven validation.
• High agency, demonstrated through consistent problem-solving, resilience, and initiative.
• Stellar communication skills, including storytelling and the ability to distill complex ideas into clear narratives.
• Ruthless prioritization to provide focus and clarity for long-term initiatives tied to customer and business outcomes.
• Analytical rigor, with comfort using qualitative and quantitative data to inform decisions.

Location and Hiring Process

Atlanta, GA (onsite)

• Find out more about locations by visiting the company site.
• All late-stage candidates complete an in-person meeting with an AppFolio employee as part of the hiring process.

Compensation

• Expected base pay range: $138,400 to $173,000 per year.
• Actual compensation will be determined based on factors including skills, education, experience, and internal equity.

Compensation and Benefits Details

Regular full-time employees are eligible for benefits. See the company benefits information for details.

Why AppFolio

• Grow: A high-performance culture where delivering results is recognized through opportunities for growth and compelling total rewards.
• Learn: Investment in employees from the start through partnership and support for potential.
• Impact: Building a world where living in, investing in, managing, and supporting communities feels effortless and helps people thrive.
• Connect: A hybrid work approach designed to feel flexible, personal, and connected.

Equal Opportunity Statement

AppFolio values diversity in backgrounds and perspectives and relies on it to drive its innovative culture. The company provides an inclusive and accessible candidate experience and welcomes applicants regardless of protected characteristics under applicable law.

If you need a reasonable accommodation at any point in the application or interview process for a disability, pregnancy-related condition, or religious practice, contact [email protected] or (805) 284-0834.