Product Manager

Gateway Ticketing Systems is looking for a Product Manager to own the vision and viability of a product line. You will partner closely with Sales and Marketing to shape go-to-market strategy, help teams understand product positioning and target customers, and serve as a subject matter expert for internal and external stakeholders.

What you’ll deliver

• Assess product opportunities to determine what will be built, including the product and feature scope.
• Set future product direction by defining business goals and metrics aligned with company commitments.
• Drive feature definition end-to-end: write user stories and acceptance criteria, define KPIs, set OKRs, prioritize the backlog, and triage defects to iteratively deliver, launch, and measure release success.
• Translate customer and market input into requirements that feed consideration processes.
• Develop product requirements with cross-functional partners, including use cases, specifications, wireframes, and UI mocks.
• Research competitive products and identify value opportunities to support product market fit, including feature plans and scenarios.
• Coordinate with Program Management to ensure key milestones are completed, including sprint reviews, sprint planning meetings, and feature reviews.

How you’ll ensure market fit and business outcomes

• Specify market requirements for current and future offerings through market research supported by ongoing visits to customers and prospects.
• Validate target markets through customer interviews and market research.
• Perform ongoing analysis to propose actions that protect marketability and profitability across the product line.
• Support Marketing with product information requests and sales collateral inputs such as product guides, press releases, and web content.
• Assist the Business Solutions Department with product-related requests focused on how offerings meet customer needs and respond to current and future inquiries.
• Provide product input for stakeholder communication, including aligning on clearly defined information in written form and through timely updates.

Where you’ll represent the team

• Attend trade shows and User Group Meetings.
• Complete tasks and handle situations in accordance with Gateway’s Core Values, and promote the company’s mission and vision.
• Maintain job knowledge through educational opportunities, professional publications, personal networks, or participation in professional organizations.
• Read, understand, and comply with the Employee Handbook, and follow defined policies, processes, and procedures.

What you bring

• BS degree in computer science, business management, or equivalent.
• 6+ years of software product management experience (or equivalent subject matter).
• A track record leading large mission-critical projects with cross-company coordination and communication, and building large-scale applications and services.
• Ability to discuss technology with engineers and business objectives with executives and customers.
• Ability to keep current with new technology and understand product impact.
• Knowledge of security and data protection regulations and best practices, including PII, GDPR, and other regulations.
• Expertise in the industry the product serves, with a self-managed, proactive work style.
• Strength in problem-solving, negotiation, conflict management, and written and verbal communication.
• Entrepreneurial mindset with the ability to get results with minimal guidance or unclear requirements.
• Experience training software applications.
• Prior industry-related experience, specifically as a technology solution provider.
• Ability to travel 25% domestically and internationally, with some weekends required.
• Willingness to work additional hours beyond regularly scheduled hours as requested by management.

Equal opportunity and culture

Gateway Ticketing Systems values an environment and culture where all voices and perspectives are valued, team members feel seen and heard, opportunities are available to all, and employees can bring their authentic selves to work each day. Diversity, equity, and inclusion are an organizational priority, and the company is an equal opportunity employer.