Product Manager

Gallagher is seeking a Product Manager to shape the strategy and adoption of client portal experiences. In this role, you’ll align client needs, business priorities, data, and technology to deliver intuitive digital journeys from discovery through launch and continuous improvement.

Location: Rolling Meadows, IL (onsite)
Compensation: USD 87,500 - 170,500 per year
Experience: 5+ years

What you’ll do

• Set the product vision, strategy, and outcome-based roadmap for client portal capabilities.
• Identify and validate opportunities using client research, analytics, market insight, and stakeholder input.
• Own the product backlog, guiding work through planning, delivery, release, and adoption.
• Partner closely with Product Owners, UX, Engineering, Architecture, Data, QA, Security, Marketing, and business leaders.
• Build reusable, scalable experiences that support multiple regions, divisions, and client segments.
• Define success measures and steer investment decisions using adoption, engagement, satisfaction, and business outcomes.
• Communicate product direction, decisions, risks, and progress clearly to senior leaders and cross-functional teams.
• Use AI tools to accelerate discovery, research synthesis, requirements, design, backlog quality, analytics, and communications.
• Spot AI-enabled product opportunities that enhance client value, colleague productivity, decision quality, and service efficiency.

What you’ll bring

• 5+ years in product management, digital product, product owner, or comparable experience delivering software products within a complex organization.
• Experience with Agile delivery, roadmaps, prioritization, and backlog management using Azure DevOps, Jira, or similar tools.
• Strong product discovery skills, including client research, Design Thinking, Lean UX, prototyping, and experimentation.
• Ability to use analytics, feedback, and business data to define measures and make evidence-based decisions.
• Working knowledge of generative AI, agents, retrieval, responsible AI controls, and MCP or comparable integration patterns.
• Experience partnering across product, design, engineering, data, operations, security, and go-to-market teams.
• Clear executive communication and the ability to lead through influence in a global, matrixed environment.

Tools you’ll work with

• Azure DevOps, Jira
• Generative AI, agents, retrieval, MCP
• Design Thinking, Lean UX
• Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry

Benefits at Gallagher

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

What success looks like

• Stronger client adoption and engagement
• Improved completion of priority journeys
• Greater service efficiency
• Reliable delivery and clear business value
• Scalable, trusted, accessible experiences that are continuously improving

Preferred background

• Experience in insurance, brokerage, risk management, financial services, or another regulated industry
• Experience with client portals, digital servicing, identity and access, workflow platforms, analytics, or enterprise SaaS
• Experience with Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, Azure DevOps, or enterprise connectors
• Training such as CSPO, SAFe Product Manager/Product Owner, Pragmatic Institute, or comparable product training