Product Manager - Retail Applications

Own product strategy and delivery for retail store technology at Staples, shaping capabilities that support store operations, associate workflows, and customer experiences.

Responsibilities

• Own and evolve retail application capabilities supporting store operations, associate workflows, customer experiences, and business process execution
• Define and manage product roadmaps aligned to business priorities, operational needs, and long-term platform strategy
• Prioritize and manage product backlogs, balancing business value, technical feasibility, operational readiness, and delivery timelines
• Lead deployment planning and release schedules in partnership with engineering and business teams for successful, low-risk implementations
• Partner with engineering to translate business requirements into user stories, acceptance criteria, and scalable technology solutions
• Ensure application data accuracy, usability, reliability, and operational integrity across workflows and integrations
• Collaborate with Finance, Merchandising, OMNI, Store Operations, and Loss Prevention to support enterprise initiatives and improve operational execution
• Continuously identify opportunities to improve system performance, reliability, usability, and the overall associate experience

Requirements

• Ability to bridge business needs and technical execution by transforming complex requirements into actionable solutions
• Strong experience collaborating with engineering teams in Agile environments and driving successful product delivery
• Exceptional cross-functional partnership and stakeholder management skills
• Analytical mindset focused on continuous improvement, operational excellence, and data-driven decision making
• Excellent communication skills to influence and align diverse stakeholders
• Passion for building scalable technology that improves retail operations and customer experiences
• Bachelor’s degree in Business, Technology, or a related field (or equivalent experience)
• 5+ years of product management experience, preferably supporting retail, store systems, or enterprise technology platforms
• Experience managing the full product lifecycle from strategy and planning through delivery and continuous improvement
• Hands-on experience working within Agile methodologies and cross-functional product teams

Preferred Qualifications

• Experience managing retail applications, store systems, enterprise platforms, or other business-critical technology solutions
• Strong understanding of retail operations, associate workflows, and store technology ecosystems
• Experience supporting pricing, promotions, loyalty, fulfillment, customer engagement, or related retail capabilities
• Familiarity with application integrations, data flows, operational reporting, and enterprise system dependencies
• Experience partnering with Finance, Operations, Merchandising, OMNI, or other enterprise functions to deliver scalable business solutions
• Demonstrated success operating in complex, cross-functional environments with multiple stakeholders and competing priorities
• Focus on system reliability, performance optimization, and delivering intuitive end-user experiences

Benefits

• Bonus plan and generous paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match
• Medical, dental, vision, life, and disability insurance, plus many optional benefits
• Associate store discount and more perks (including discounts on mobile plans and movie tickets)

Location: Framingham, MA (onsite)

Salary: USD 96,000 - 138,000 per year

Minimum experience: 5 years

Technology focus: Agile