Product Manager - Technical

Product Manager - Technical at Amazon.com Services LLC in Seattle, WA onsite, leads technology development for Amazon's Customer Service network with a data driven, rapid prototyping approach; salary USD 151,200 - 204,600 per year.

Responsibilities

• Draft PRFAQ, BRD, and other product documents on a regular basis
• Prototype with modern technologies, engaging users directly to iterate quickly
• Communicate effectively across cross functional teams and earn trust with stakeholders at all levels
• Lead data driven decision making, using metrics to define problems, frame challenges, and drive solutions
• Center customer needs by integrating requirements from multiple business teams
• Demonstrate a strong bias for action through experimentation, fast fail cycles, learning, and iteration
• Translate metrics into actionable insights by connecting data to business problems
• Consider downstream impacts on frontline operations when making decisions
• Collaborate across the organization to tackle ambiguous or complex requirements hands-on

Requirements

• Proven ability to own and drive roadmap strategy and definition
• 4+ years of product or program management, product marketing, business development, or technology experience
• Experience contributing to engineering discussions on technology decisions and product strategy
• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT, or equivalent
• Experience identifying customer needs, building a product to meet them, and launching the product
• Demonstrated experience using LLMs and AI coding tools for strategy definition, requirements gathering, data analysis, UX design, and iterative development
• Demonstrated experience building GenAI enabled applications (eg LLM calls, RAG, agentic workflows, evaluations)

Technologies

• Tableau
• Qlikview
• QuickSight

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

About the team

• This role is part of Service Resource Management within Customer Service, focusing on high-impact opportunities to unlock step-change improvements in how the network serves customers worldwide
• We maintain a forward-looking, multi-year planning mindset
• We are a small, multi-disciplinary team that moves fast and collaborates to deliver exemplary service to Amazon's customers