Product Operations

Tailwind is seeking a Product Operations professional in San Francisco, CA (onsite) to own real product surface areas from day one, close to users, and translate frontline context into scalable product improvements.

Responsibilities

• Develop close user insight by mapping workflows, identifying friction, and enabling customer success
• Transform repetitive work into scalable documentation, tooling, and product capabilities
• Convert customer feedback and usage patterns into clear, actionable product specs
• Accelerate adoption of new features by clarifying value and improving user understanding
• Act as a force multiplier by delivering durable solutions that remain effective over time

Requirements

• 2 to 4 plus years in a fast paced, analytical role such as consulting, business ops, or an early stage startup
• Product minded: curious, systems oriented, with a constant drive to improve how things work
• Comfortable with ambiguity and energized by solving unknowns iteratively
• Strong user empathy and a genuine drive to make customer experiences faster, easier, and better
• Experience collaborating with cross functional partners, including product and engineering teams
• Interest in AI and its impact on modern workflows; hands-on experience is a plus but not required

About Tailwind

• Tailwind is organizing the world’s insurance information
• Insurance is a large market that historically runs on PDFs and legacy infrastructure;Tailwind aims to ship changes in days rather than years
• Backed by early investors in financial infrastructure and technology titans Ramp (23B), Robinhood (100B), and Cognition (10B), plus numerous founders and leaders from billion dollar+ companies and NBA champions

About the Role

• This is a high ownership product role where you work directly with founders and own real product surface area from day one
• You will dive deep with users to spot patterns, fix broken experiences, and turn scrappy workflows into scalable systems, serving as the bridge between customers, product, and engineering
• We seek a smart, curious, product minded individual who wants to join early, learn quickly, and shape Tailwind from the inside out

What You'll Do

• Get close to our users to understand their workflows, uncover friction, and help them succeed
• Turn repeated work into documentation, tooling, and scalable product enhancements
• Synthesize feedback and usage data into concrete product specifications
• Drive adoption of new features by clarifying their value and improving usability
• Operate as a force multiplier, delivering durable solutions that withstand future challenges

What Makes You a Great Fit

• 2 to 4 plus years in a fast paced, analytical role such as consulting, business ops, or an early stage startup
• Product minded with curiosity, systems thinking, and a drive to optimize processes
• Comfort with ambiguity and enthusiasm for solving problems as they arise
• Strong user empathy focused on faster, easier, better customer experiences
• Experience partnering with cross functional teams, including product and engineering
• Interest in AI and its reshaping of workflows; hands-on experience is welcome but not required

Why You Should Work Here

• We aim to create substantial customer value quickly while building a strong culture
• The core team has previously collaborated across multiple ventures, with backgrounds from Carta, AppDirect, Ramp, Apple, Salesforce, and C3 AI
• Backed by early investors in financial infrastructure and technology leaders Ramp, Robinhood, Cognition, plus founders from Segment, Newfront, Qualtrics, Cursor, and others, including NBA champions
• Our in person, five day per week office presence is in the San Francisco financial district to support fast momentum