Product Operations

Glean Technologies is building a more connected product organization, and the Product Operations team plays a central role in making that happen. In this hybrid role based in Mountain View, CA, you will help shape the operating backbone for product development while driving cross-functional, data-informed, AI-first practices that translate customer signals into action. You will report to the Head of Product Ops and work to strengthen both execution and team alignment.

What you’ll do

• Design and maintain the product operating rhythm, including roadmap cadence, launch reviews, and feedback loops.
• Drive cross-functional alignment across R&D, GTM, and PMM.
• Run product-related programs through to completion with clear outcomes.
• Close the voice-of-customer loop by turning support tickets, sales calls, and usage signals into prioritized, actionable product insight.
• Own the written record by documenting decisions clearly and tailoring communication to the appropriate audience, including how the product org operates.

What you bring

• 5-8+ years in Product Ops, TPM, or PM with strong discovery and analytics skills in B2B or B2B2C environments, including work with enterprise customers.
• Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or a related field.
• Systems thinking to scale workflows and processes without adding bureaucracy.
• Ability to influence without authority, aligning others through usefulness and credibility.
• Program management rigor, including keeping multiple threads moving and clarity on what “done” means.
• Comfort with ambiguity and speed, making judgment-based, reversible decisions when information is incomplete.
• Sharp writing that turns complex decisions into clear, readable documentation.
• Hands-on experience with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
• Fluency with product analytics such as funnels, retention, and segmentation, plus qualitative research methods.
• Hands-on experience and technical aptitude to use and consult on Jira for team workflows and portfolio management.
• SQL or similar data tools for self-serve analytics are strongly preferred.

Tools and technologies

• Jira, SQL, funnels, retention, segmentation

Compensation and location

• Location: Mountain View, CA (hybrid)
• Work schedule: 4 days a week in the Mountain View or San Francisco offices
• Salary: USD 198,000 - 235,000 per year

Benefits

• Comprehensive benefits package with competitive compensation
• Medical, Vision, and Dental coverage
• Generous time-off policy
• Opportunity to contribute to your 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Regular events to foster company culture
• Healthy lunches daily

AI-first mindset

• During the interview process, you will complete a brief AI-focused exercise or discussion to explain how you think about, design, and use AI to drive impact in the role.
• You may reference any tools, platforms, or workflows you use today; prior Glean experience is not required.

Privacy notice

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