Product Operations Change Management Senior Associate

Join JPMorganChase in New York, NY (onsite) and support a disciplined change management function within Product Operations for the PXT organization. In this role, you’ll help translate business priorities into coordinated change activities, measurement, and stakeholder-ready planning, while using AI to accelerate change communications and training. You’ll also contribute to a team environment where innovation is paired with strong data sharing principles around security, customer control, convenience, and privacy.

What you’ll do

• Support planning and execution of change initiatives for the PXT community, partnering with senior change managers across the end-to-end change management lifecycle.
• Build and maintain change planning artifacts such as project plans, stakeholder impact assessments, and communications and training plans.
• Keep change calendars, backlogs, and tracking tools current to maintain a transparent view of the enterprise change agenda.
• Perform stakeholder and audience analysis by documenting personas and change impacts to inform rollout timing and approach.
• Coordinate logistics for change activities including communications campaigns, training sessions, and retrospectives.
• Track, analyze, and report on change adoption metrics, KPIs, and employee sentiment; synthesize qualitative and quantitative feedback to identify patterns, flag risks, and recommend adjustments.
• Use AI and generative AI tools to speed up development of change communications, training content, FAQs, and planning templates.
• Support exploration of digital adoption platforms to embed AI-assisted workflows into change management processes.
• Draft clear, audience-appropriate communications and presentation materials for project teams and senior stakeholders.
• Capture and synthesize stakeholder feedback throughout the change lifecycle and provide regular progress updates while flagging risks or issues to senior change managers.
• Contribute to continuous improvement by proposing enhancements to change management processes, templates, and tools.
• Collaborate in a matrixed, cross-functional environment and build relationships across teams and lines of business.

What you bring

• 4+ years of relevant experience across Enterprise Change Management and Organizational Change Management.
• Bachelor’s degree required.
• Strong analytical and quantitative skills, including the ability to work with data, build reports or dashboards, and translate findings into recommendations.
• Hands-on experience using AI or generative AI tools (examples include ChatGPT, Copilot, Gemini) in a professional context.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Excellent written and verbal communication skills, with the ability to create clear materials for diverse audiences including senior management.
• Strong organization and attention to detail, with the ability to manage multiple workstreams under tight deadlines.
• Collaborative, independent mindset with comfort working in ambiguous, fast-moving environments.
• Strong interpersonal skills to build effective relationships across functions and seniority levels.

Preferred

• Advanced degree or change management certification (Prosci Certified Change Practitioner, CCMP, ACMP, or equivalent) is a plus.
• 5+ years of Management Consulting experience (Big 4 or equivalent top-tier firm) in financial services, banking, or a related sector, with demonstrated exposure to change management, transformation, or operating model engagements.
• Familiarity with data visualization tools such as Tableau and Power BI preferred.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation (paid in the form of cash and/or forfeitable equity)

Role details

• Location: New York, NY (onsite)
• Schedule: Full-time in office, 40 hours per week
• Salary range: USD 99,750 - 155,000 per year
• Visa sponsorship: Not available for this position

Team context

JPMorganChase’s Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The Digital team focuses on building innovative products and experiences that help customers access, share, and control their financial data for smarter decisions, while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Technologies: ChatGPT, Copilot, Gemini, Microsoft Office (PowerPoint, Excel, Word), PowerPoint, Excel, Word, Tableau, Power BI