Product Operations Manager

ACG Advisory, Inc is seeking a Product Operations Manager to oversee the launch and commercialization of new products across all sales channels. This onsite role in Irvine, CA partners with Product Development, Sales, Marketing, Operations, Customer Service, and Creative teams to ensure on-time introductions, quality standards, and solid margins.

Location: Irvine, CA (onsite)

Salary: USD 86,426 - 104,083 per year

Required experience: 3+ years

Education: Bachelor’s degree

Responsibilities

• Own the end-to-end lifecycle of new products, from development through market launch.
• Coordinate launch activities across Product Development, Sales, Marketing, Operations, Customer Service, and Creative teams.
• Keep launches on schedule and aligned with company objectives.
• Maintain product specifications, master files, and supporting documentation.
• Track launch readiness and provide regular status updates to leadership.
• Support go-to-market efforts across all sales channels.
• Collaborate with factories, vendors, and sourcing teams to ensure smooth execution.
• Monitor development timelines, production schedules, and product quality.
• Investigate and resolve product quality issues and customer complaints.
• Implement corrective actions with suppliers to improve quality and reduce defects.
• Drive continuous improvement across the supply chain.
• Track vendor performance and maintain strong supplier relationships.
• Lead onboarding and training for Sales, Marketing, Customer Service, and Operations teams.
• Create product presentations, training materials, and key selling points.
• Support launches with sales tools and product information.
• Ensure product content and specifications are accurate and consistent across channels.
• Serve as an internal product knowledge resource.
• Monitor sales performance, margins, returns, and customer feedback.
• Analyze category results and identify opportunities to improve sales and profitability.
• Recommend actions based on market trends, quality metrics, customer reviews, and competitive analysis.
• Partner with Sales and Marketing to enhance product performance and category growth.
• Provide monthly performance reports and recommendations to management.

Requirements

• Bachelor’s degree.
• 3–7 years of experience in product management, merchandising, operations, project management, or supply chain.
• Strong organizational, analytical, and communication skills.
• Experience managing multiple projects and collaborating with overseas vendors and factories.
• Proficiency in Microsoft Office, especially Excel, and ERP systems.
• Experience in furniture, home furnishings, or consumer products is strongly preferred.

Technologies

• Microsoft Office
• Excel
• ERP systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Position Summary

The role centers on launching and commercializing new products across all sales channels, coordinating closely with Product Development, Sales, Marketing, Operations, Customer Service, and vendor partners to ensure timely launches, quality, and target margins. The ideal candidate demonstrates organized, analytical thinking, and the ability to lead cross-functional teams with a focus on product performance and business results.

Preferred Experience

• Experience with e-commerce major retail channels.
• Knowledge of upholstery, fabrics, materials, and manufacturing processes.
• Familiarity with quality control, sourcing, and vendor performance management.
• Experience analyzing sales performance, margins, returns, and customer reviews.