Product Operations Manager

Everfox is seeking a Product Operations Manager to strengthen operational excellence across its Product Management organization. This hybrid role focuses on the systems, governance, and reporting processes that support product planning, launch, pricing, maintenance, and retirement, including Salesforce CPQ and executive performance visibility.

Responsibilities

• Administer Salesforce CPQ, including product configuration, pricing setup, quote generation, and product catalog updates to support accurate customer quoting.
• Manage product catalog operations, covering new SKU introductions, commercial price lists, pricing updates, and pricing governance.
• Coordinate product and pricing updates for GSA Schedules and Intelligence Community (IC) Basic Ordering Agreements (BOAs), ensuring catalogs, pricing, and contract documentation remain accurate and compliant.
• Own End-of-Life (EOL) planning and tracking, including internal and external communications for product lifecycle transitions.
• Manage product content, including competitive intelligence, marketing collateral, customer portal materials, and intranet resources.
• Administer the Product Development Queue (PDQ/PALS), including dashboards, KPI tracking, and operational reporting.
• Develop and coordinate Product Quarterly 360 business reviews by consolidating metrics across Product Management, Engineering, Sales, Marketing, Finance, Services, and Customer Support.
• Build and maintain executive dashboards and operational reports using Salesforce and other business tools.
• Partner with cross-functional teams to support operational readiness for product launches, pricing changes, and lifecycle activities.
• Drive continuous process improvements to increase operational efficiency, reporting accuracy, and data quality.

Requirements

• Bachelor's degree in Business, Product Management, Information Systems, or a related field, or equivalent experience.
• 4+ years of experience in Product Operations, Business Operations, Product Management, Sales Operations, or a related operational role within a technology organization.
• Experience with Salesforce CPQ.
• Experience supporting product lifecycle operations, product catalog management, pricing governance, and cross-functional product initiatives.
• Experience creating executive dashboards, KPI reporting, and business reviews.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across multiple business functions.
• Qualified applicants may be subject to a security investigation and must meet the minimum requirements for access to classified information.

Technologies

• Salesforce CPQ
• Salesforce
• Power BI
• Tableau
• Atlassian Confluence
• Jira

Preferred Qualifications

• Experience using Atlassian Confluence and Jira to support product planning, documentation, and cross-functional collaboration.
• Familiarity with AI-powered productivity and business tools to improve operational efficiency, reporting, documentation, or workflow automation.
• Experience working within a B2B software, cybersecurity, or government contracting environment.
• Knowledge of Agile product development methodologies and cross-functional product delivery processes.
• Experience with Power BI, Tableau, or similar reporting and dashboard tools.

Compensation

USD 126,800 - 171,700 per year.

Location

Herndon, VA (hybrid). Additional hybrid locations may be available: Salt Lake City, Utah or Richardson, TX.

Benefits

• Flexible PTO
• 401k match
• Contribution to healthcare coverages