Product Operations Manager, Platform Responsibility

Product Operations Manager, Platform Responsibility at TikTok, based in Seattle, WA (onsite).

Responsibilities

• Drive End-to-End Product Launches: Lead the operational execution of new features and Trust & Safety strategies. Manage complete launch lifecycles including pre-launch prep, rollout coordination, and cross-functional alignment (Product, Engineering, Policy, Operations) to ensure launch readiness.
• Testing & Pre-Launch Evaluation: Partner with Data Science and Product teams to conduct comprehensive pre-launch risk and feature performance evaluations. Support dry runs, A/A testing, and A/B testing to validate stability and operational readiness before broader release.
• Standardize Operations & Build SOPs: Translate product capabilities into scalable operational workflows. Develop robust Standard Operating Procedures (SOPs), training protocols, and documentation to prepare frontline teams for new feature rollouts and ensure consistent execution.
• Post-Launch Monitoring & Iteration: Establish rigorous data monitoring systems to proactively track feature performance, user experience, and metric fluctuations. Lead root-cause analysis, triage bugs, collect structured feedback, and define post-launch metrics to drive continuous product iteration.
• Operational Perspective: Serve as the critical feedback loop between operations and product. Develop a deep understanding of tooling and workflow pain points faced by operational teams daily, and advocate for targeted product optimizations to improve efficiency.
• Risk Management & Compliance: Collaborate with Legal, Policy, and cross-functional teams to proactively identify and mitigate risks related to product rollouts and operational changes. Ensure all features, tools, and workflows adhere to US regulatory requirements and compliance standards.

Requirements

• Bachelor's degree or above, with more than 3 years of work experience; strong understanding and judgment of industry development, user experience, and competitor dynamics; keen analytical skills.
• Strong analytical abilities to assess cases, break down complex issues, structure operational improvements, and implement effective solutions.
• Proven ability to drive key metric improvements through process management; comfortable generating creative solutions and leveraging technology and tools to enhance both individual and team performance.

Benefits

• Day one access to medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated at start with accruals increasing by tenure)
• Discretionary bonuses/incentives
• Restricted stock units

Salary & Location

The base salary range for this position in Seattle, WA is USD 104,712 to 192,534 per year. Compensation may vary outside this range based on qualifications, skills, competencies, experience, and location.

About TikTok USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

Why join us

• Inspiring creativity is central to TikTok's mission; the product helps people express themselves, discover, and connect, supported by diverse teams.
• We value curiosity, humility, and impact; we aim for continuous learning and innovation as one team, embracing challenges with an Always Day 1 mindset.
• Diversity & Inclusion: TikTok is committed to an inclusive workplace that reflects the communities we reach.

USDS Reasonable Accommodation

USDS provides reasonable accommodations in recruitment for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance, please reach out at https://tinyurl.com/USDS-RA