Product Owner/Sr Product Owner, Technology Products

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Additional Benefits

Introduction

Based onsite in Fort Worth, TX, the Product Owner for Technology Products guides early problem discovery, shapes the product vision and strategy, maintains a healthy backlog, and collaborates across UX, Technology, Vendors, Risk, Compliance, and Security to deliver meaningful value.

Why you’ll love this job

• This role is part of the Airport Innovation team within the Customer Experience Division, shaping the future of the travel experience across key touchpoints in the customer journey.
• Your work directly impacts customers and team members on travel days, contributing to improved Net Promoter Score, enhanced efficiencies, and stronger operational performance.
• The position thrives on ambiguity, inviting you to identify opportunities, lead product discovery, map complex processes, and convert loosely defined problems into clear strategic directions.

Feel free to be yourself at American

American Airlines champions inclusion and diversity as the foundation of its dynamic workforce. With 20 plus Employee Business Resource Groups, the company connects team members with customers, suppliers, communities and shareholders, helping everyone reach their full potential and creating an inclusive environment aligned to a diverse world.

The organization takes pride in keeping the largest airline running smoothly while caring for people on life’s journey. Diversity, equity and belonging are integral to daily work and long term success.

Responsibilities

• Lead early-stage problem discovery by defining problem statements, mapping current and future states, and aligning stakeholders on strategic technology, process, or operational solutions before development begins.
• Contribute to cocreation of Product Vision and Product Strategy linked to Portfolio goals.
• Apply technical knowledge including A/B testing, product architecture, continuous deployment, and DevOps practices to shape product outcomes.
• Use data models, analytics, querying languages, and automation/metrics tools to support the products and services owned.
• Provide regular updates on OKRs, product roadmaps, planned development, releases, and areas requiring leadership attention.
• Coordinate with other Product team members to manage dependencies and increments of value across squads and external teams.
• Engage in continuous product discovery to deliver valuable solutions aligned with Product OKRs.
• Understand budgetary implications and organizational constraints affecting focus areas.
• Leverage data to define baselines, measure outcomes, share insights, and prioritize backlog items.
• Conduct competitive benchmarking, present new technologies and solutions, and identify unmet or underserved needs.
• Define and maintain a healthy backlog, adhering to organizational standards and communicating backlog items to squads and external partners.
• Solicit input from product, process, and technology areas and balance time-sensitive improvements with maintaining technical and product health.
• Collaborate with UX, Technology, Vendors, Risk, Compliance, and Security to drive value.
• Influence leaders, squads, and peers on product strategy, roadmap items, OKRs, and upcoming releases.
• Practice agility to discover and deliver value continuously.

Requirements

• Bachelor’s degree in a related field plus 3 years of Product Management or Delivery experience (examples: product analyst, user researcher, product owner) or 5 years of relevant work experience.
• Experience determining Product Market Fit and defining a Go-to-Market strategy.
• Familiarity with Agile Product Management tools.
• Relevant certifications in Product Management or Product Delivery.
• Strong knowledge of the product domain, including business model, constraints, regulations, and user experiences.