Senior Product Manager

Core America is seeking a Senior Product Manager to shape product decisions and drive execution, adoption, and continuous improvement across its product portfolio.

Responsibilities

• Own the product roadmap and keep it aligned with Core America’s strategy, customer needs, software revenue goals, and technical capabilities.
• Lead discovery with customers, prospects, consultants, and internal teams including sales, support, and customer success.
• Translate customer problems and strategic priorities into requirements, measurable outcomes, and release plans.
• Prioritize initiatives using customer value, business impact, effort, risk, and technical feasibility.
• Communicate roadmap choices and trade-offs, including what will not be built and why.
• Balance near-term customer needs with long-term platform health across scalability, security, data integrity, and usability.
• Learn how facility management and cleaning operations work and represent the customer’s perspective in product decisions.
• Partner with customers, subject-matter experts, and engineers to design, test, and launch AI-powered features.
• Measure product success via adoption, customer satisfaction, retention, support demand, and software revenue.
• Prepare customers and customer-facing teams for new releases, ensuring they understand what’s changing and why it matters.

Requirements

• 5–10 years of product-management experience, including meaningful time on a B2B or SaaS product using web and mobile.
• Proven experience taking product work from discovery through delivery, launch, adoption, and iteration.
• Experience collaborating closely with engineers, including discussing technical requirements and trade-offs.
• Strong research, analysis, and prioritization skills with sound judgment.
• Clear written and verbal communication, including explaining complex topics to different audiences.
• Hands-on use of AI tools, specifically Claude, for daily product work (research, analysis, requirements, prototyping).
• Ability to work independently and move work forward when requirements are ambiguous.
• Capacity to influence cross-functional teams without direct authority.
• Willingness to question existing processes and update them when they no longer work.
• Experience on agile or iterative software teams.

Particularly Valuable Experience

• Multi-tenant B2B SaaS.
• Building or launching AI-powered features.
• Companies combining professional services with subscription software.
• Enterprise customers and operational software such as facility management, inspections, work management, or field service.
• Release communications, customer enablement, or go-to-market support.

Location and Travel

• Primary role based in Binghamton, NY with onsite work.
• Core America prefers a candidate located within commuting distance of Endicott, New York who can work full-time in the company office.
• May consider a surrounding-area candidate on a hybrid arrangement with scheduled travel to Endicott.
• Occasional planned travel to customer locations for discovery, workflow observation, validation, implementation learning, and relationship development.
• Occasional planned travel to relevant industry meetings.
• Anticipated travel is approximately 10%, depending on business and customer needs.

Pay

• Starting at $40/hour, based on experience.

Benefits

• Health, vision and dental insurance
• 401(k)
• Generous PTO
• Direct access to leadership and real ownership of the product function
• Stable company with more than 30 years in business and a large, national client base
• 401(k) matching
• Health savings account
• Parental leave
• Retirement plan

What You Bring

• Facility-management experience is helpful but not required.
• Ability to learn new workflows quickly and ask sharp questions.
• Comfort challenging assumptions respectfully and turning learning into easy-to-use software.

Technologies

• Claude

Our Values

• Expertise - passion, deep experience, and technology deliver the best results.
• Family - broadened definition of family and care for everyone.
• Objectivity - independent third-party position serving the customer’s best interest.
• Community - connect through kindness and generosity.
• Integrity - humility, honesty, and respect guide decisions.