Senior Product Manager - Payment Solutions

What you’ll do

• Own product vision, strategy, objectives, and success measures for assigned payment and loyalty offerings.
• Align product direction to company objectives, regional market opportunities, portfolio priorities, and customer needs.
• Lead full product lifecycle management from discovery and business-case development through launch, optimization, and retirement.
• Drive product convergence by identifying opportunities for platform reuse, standardization, and scalable regional capabilities.
• Lead structured requirements-gathering with enterprise customers, internal teams, commercial stakeholders, suppliers, channel partners, and end users.
• Translate customer and business needs into epics, features, user stories, acceptance criteria, and non-functional requirements, ensuring coverage for usability, accessibility, performance, scalability, reliability, security, privacy, compliance, and operational supportability.
• Develop and maintain customer personas, journey maps, use cases, process flows, and product requirement documentation.
• Facilitate discovery workshops, stakeholder interviews, design sessions, proof-of-concept reviews, and solution-validation activities.
• Establish traceability from customer needs and business objectives to product requirements, delivery outcomes, and measurable benefits.
• Build and refine the North America payment solutions roadmap, maintaining short-, medium-, and long-term views across capabilities, features, integrations, compliance mandates, technical enablers, and platform improvements.
• Prioritize investments using customer value, strategic alignment, revenue potential, risk reduction, regulatory urgency, delivery effort, technical dependencies, and total cost of ownership.
• Coordinate dependencies across engineering, architecture, cybersecurity, compliance, operations, sales, marketing, and other product leaders, while monitoring execution and adjusting priorities based on market conditions and results.
• Drive engineering priorities through Agile planning and Program Increment planning, partnering on release objectives, scope, sequencing, dependencies, and acceptance criteria.
• Coordinate product readiness across development, testing, certification, deployment, operations, training, and support, and ensure delivered capabilities meet agreed requirements.
• Operate with a consistent Voice of Customer program using interviews, advisory sessions, feedback analysis, usage data, and customer satisfaction insights.
• Build trusted relationships with strategic customers, commercial teams, channel partners, payment providers, and internal stakeholders; represent customer and market needs in executive and technical settings.
• Contribute to capability development by mentoring product managers.

Success looks like

• Delivery of an approved, prioritized, actionable product roadmap.
• Quality, completeness, and traceability of product requirements.
• Customer adoption, satisfaction, retention, and measurable Voice of Customer improvements.
• Committed product outcomes delivered within agreed scope, timing, quality, and investment parameters.
• Revenue growth, margin improvement, product profitability, and return on investment.
• Timely completion of regulatory, payment-network, and certification requirements.
• Successful product launches and commercial readiness.
• Reduced product, operational, compliance, and delivery risks, with effective management of cross-functional dependencies.
• Improved reuse, convergence, scalability, and operational efficiency across the portfolio.

Requirements

• Bachelor’s degree in business, computer science, engineering, information systems, or a related discipline; equivalent experience may be considered.
• 8+ years of product management, product strategy, engineering, systems analysis, or related experience, preferably involving payment hardware and software solutions.
• 3+ years of regional, platform, or portfolio-level product ownership.
• Proven ability owning product strategy, gathering requirements, defining product vision, and building and executing roadmaps.
• Experience leading complex, interdependent products or programs across multiple functions and geographic regions.
• Experience delivering products deployed within the payments ecosystem.
• Strong understanding of payment-platform architecture, transaction flows, POS functionality, payment hardware, software integrations, and related services.
• Working knowledge of PCI, EMV, payment-network certifications, tokenization, encryption, fraud controls, and applicable compliance requirements.
• Experience with Agile product development, backlog management, release planning, and Program Increment planning.
• Demonstrated experience developing business cases, evaluating investment opportunities, and supporting pricing or commercialization decisions.
• Experience working with customers, suppliers, channel partners, commercial teams, engineering, architecture, compliance, cybersecurity, and operations.
• Experience in the fuel, convenience retail, hospitality, or unattended-payment industries is desirable.
• Industry involvement with organizations such as the U.S. Payments Forum, NACS, or Conexxus is desirable.
• Experience working with distributed, cross-functional teams across multiple time zones.
• Strong customer-centered product-management mindset.
• Willingness and ability to travel domestically and internationally.

Technologies you’ll work with

• PCI, EMV, tokenization, encryption, fraud controls
• Agile product development, Program Increment planning
• POS functionality