Own communication channel product strategy in Amazon Connect and deliver RTC capabilities end to end.

Lead the product roadmap and end-to-end delivery for assigned RTC features and capabilities, including turnkey RTC apps (voicemail, co-browse, screen recording) and agentic foundations (unified TTS, bidirectional streaming, multilingual analytics)
Set product strategy and pricing for your scope; produce clear BRDs/PRDs with customer use cases, acceptance criteria, and success metrics
Use customer signals to prioritize: review support tickets, escalations, usage data, and direct customer feedback to identify the highest-impact feature gaps
Partner closely with engineering to understand technical constraints, manage trade-offs across scope, quality, and speed, and support on-time delivery at scale
Drive launch execution from requirements through design, development, testing, and GA; write launch announcements and support GTM enablement
Coordinate cross-team dependencies within Amazon Connect, working with teams across Contact Management, Flows, Contact Lens, and Telecom
Engage enterprise customers to understand migration blockers, validate direction, and close feature gaps that enable adoption and revenue growth
Define and monitor success metrics; run post-launch analysis and iterate quickly to improve adoption and customer satisfaction
Contribute to team strategic planning processes (OP1/OP2) with data-driven proposals for investments and resourcing

5+ years of technical product management with internet business experience
5+ years of experience working as a Technical Product Manager
3+ years of technical experience in software development, network development, IT, or related areas
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of experience creating written documentation for development of new products
5+ years of enterprise security product experience
5+ years of product management experience in cloud computing technology space
Bachelor’s degree in computer science, engineering, math, finance, or economics
Experience taking a product from conception and definition through engineering design and into market
Experience delivering large-scale SaaS, PaaS, or LaaS products with full lifecycle ownership through GTM

Knowledge of engineering practices and patterns across full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience delivering software products and features using agile methodologies

Location: Seattle, WA (onsite)

Salary: USD 152,200 - 205,900 per year

Sr. Product Manager Tech - ES, Amazon Connect

Job Description