Technical Product Manager

Capgemini’s Technical Product Manager role is built for people who want to shape customer-facing products and turn technical direction into measurable outcomes. You will lead strategy, planning, and delivery for contact center products and digital customer experience solutions while partnering closely with business and engineering teams.

Why this role stands out

• Onsite role in Irving, TX with a clear base compensation range of $101,140 - $182,624 per year.
• Impact on customer experience by owning roadmap execution and continuous improvement tied to product KPIs and success criteria.
• Collaboration across disciplines including product, design, engineering, and business stakeholders to deliver customer-focused solutions.
• Supportive benefits package, including paid time off and comprehensive health coverage.

Responsibilities

• Own product planning, roadmap management, and feature delivery for contact center solutions.
• Drive technical solution design for complex product enhancements and initiatives.
• Create functional requirements, technical specifications, data flows, and acceptance criteria.
• Evaluate technical feasibility, dependencies, risks, and trade-offs to guide delivery decisions.
• Collaborate with product, design, engineering, and business stakeholders to deliver solutions that align with customer needs.
• Define and monitor product KPIs and performance metrics, identifying opportunities for continuous improvement.
• Validate features against business goals, customer needs, and success criteria.
• Stay current on emerging technologies and recommend innovative product capabilities.

Requirements

• 5+ years of Product Management or Technical Product Management experience.
• Experience with contact center, customer experience (CX), CRM, or digital platforms.
• Strong understanding of Agile methodologies and software development lifecycles.
• Proven ability to translate business requirements into scalable technical solutions.
• Excellent skills in stakeholder management, communication, and analytical thinking.

Benefits

• Paid time off based on employee grade (A-F) per policy:
  • Vacation: 12-25 days depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (for example, 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility