Analytics Product Manager

Join Delta as an Analytics Product Manager in Atlanta, GA (onsite), shaping how the business measures and improves digital and international customer experiences. This role helps turn customer experience goals into clear metrics and KPIs across the Fly Delta App, delta.com, and airport kiosks, while partnering with data engineering and global stakeholders to drive insight adoption.

What you’ll do

• Define what to measure and how to track it across digital platforms, including the Fly Delta App, delta.com, and airport kiosks.
• Own the measurement strategy for digital and international customer experiences, setting the metrics and KPIs the product team needs.
• Partner with data engineers to source and deliver the data required for measurement.
• Guide metrics and KPI needs for the product team, coordinating with data engineering to ensure data availability and delivery.
• Align internal teams and global partners around a cohesive international strategy.

What you bring

• Intellectual curiosity, high motivation, and the willingness to challenge the status quo.
• Ability to cut through ambiguity, identify solutions, and deliver results in a fast-paced environment.
• Strong relationship-building skills across Delta’s commercial and IT departments, plus experience working with external vendors.
• Technical aptitude to understand complex systems, integrations, and data flows.
• Capability to develop and own technical solutions in collaboration with commercial organizations and IT, from ideation through implementation.
• Excellent written and verbal communication skills across all levels of Delta’s organization.
• Strong analytical and data skills.
• Must be performing satisfactorily in the current position.
• At least 18 years of age and authorized to work in the United States.
• High school diploma, GED, or high school equivalency.
• Commitment to embracing diverse people, thinking, and styles.
• Consistently prioritizes safety and security for self, others, and personal data.

Benefits and support

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Up to 2 weeks of vacation for new hires.
• Up to 56 hours of paid personal time within a 12-month period, in addition to vacation.
• 10 paid holidays per calendar year.
• Paid parental leave: 12 weeks for birthing parents; 2 weeks for non-birthing parents.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance.
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs supporting loved ones in all stages.
• Holistic Wellbeing programs covering physical, emotional, social, and financial health, including access to an employee assistance program and free financial coaching.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to support long-term career goals.
• World-wide partnerships focused on community service, sustainability, and reducing carbon footprint.
• Business Resource Groups to connect employees, promote inclusion, and help implement strategies.
• Recognition rewards and awards through Unstoppable Together.
• Deltaperks with access to over 500 discounts and voluntary benefits including auto, home, and pet insurance, legal services, and childcare.