Associate Director, Digital Product Owner

Lonza Capsugel is seeking an Associate Director, Digital Product Owner to lead strategy, delivery, and continuous evolution of the company’s global customer portal.

Responsibilities

• Own and communicate product vision and roadmap for the global customer portal
• Define success metrics, KPIs, and adoption targets to drive measurable business outcomes
• Balance customer needs, business priorities, technical constraints, and regulatory requirements in roadmap decisions
• Serve as Product Owner: prioritize the product backlog and ensure alignment to business objectives and customer value
• Create and maintain detailed user stories, acceptance criteria, release plans, and feature specifications
• Lead backlog refinement, sprint planning, sprint reviews, and release readiness activities
• Make trade-off decisions across scope, schedule, quality, and business value
• Gather, document, validate, and prioritize customer, commercial, and operational requirements
• Facilitate workshops, interviews, and discovery sessions with stakeholders across regions and functions
• Develop customer journey maps, process flows, personas, and business cases to support product decisions
• Own user acceptance testing (UAT) strategy and business validation activities
• Define test scenarios and acceptance criteria to support successful releases
• Assess release readiness and communicate deployment risks, dependencies, and mitigation plans
• Partner with architecture and engineering teams to design scalable solutions across enterprise platforms
• Drive integrations between customer-facing digital platforms and backend systems, including CRM, ERP, PIM, DAM, Identity Management, and eCommerce technologies
• Ensure data quality, security, governance, and compliance requirements are addressed throughout the product lifecycle

Requirements

• Bachelor’s degree in business, Computer Science, Engineering, Life Sciences, or a related field
• 8+ years of experience in digital product management, customer portals, eCommerce, or digital customer experience, preferably in a complex B2B environment
• Demonstrated experience serving as primary Product Owner for a customer-facing digital product, including accountability for backlog prioritization, release decisions, stakeholder alignment, and value realization
• Demonstrated experience owning product strategy, roadmap development, backlog prioritization, agile delivery, testing, release management, and value realization
• Experience leading customer portal, digital experience, self-service, or eCommerce products supporting workflows such as account management, product search, document access, order management, case management, or digital self-service
• Proven success leading customer-facing digital products in a complex enterprise ecosystem with integrations across CRM, ERP, PIM, CMS/DXP, identity management, analytics, and middleware platforms
• Experience managing cross-functional delivery teams, external implementation partners, software vendors, consulting organizations, and global stakeholder groups
• Strong understanding of SDLC, agile methodologies, systems integration, architecture principles, and digital product delivery best practices
• Demonstrated ability to lead UAT, release readiness reviews, deployment planning, risk assessment, dependency management, and go/no-go decision processes
• Excellent written and verbal communication skills, with the ability to influence stakeholders from individual contributors through executive leadership
• Strong analytical problem-solving, systems thinking, and decision-making capabilities
• Pharmaceutical, life sciences, manufacturing, or other regulated-industry experience is highly desirable
• Agile Product Owner, Scrum Product Owner, SAFe POPM, or equivalent certification preferred

Technologies

• Salesforce
• SAP
• Oracle
• Adobe Commerce
• Informatica P360
• SnapLogic
• MuleSoft
• CRM, ERP, PIM, DAM, Identity Management, eCommerce
• CMS/DXP
• Analytics
• Middleware platforms
• SDLC, Agile methodologies

Benefits

• Performance-related bonus
• Medical, dental and vision insurance
• 401(k) matching plan
• Life insurance, as well as short-term and long-term disability insurance
• Employee assistance programs
• Paid time off (PTO)
• Compensation determined by candidate qualifications, skills, experience, and relevant knowledge

Location

• Morristown, NJ (hybrid)
• Preferred candidate may be based in Morristown, NJ or Tampa, FL
• Ability to work from a Lonza-Capsugel office location