Business Product Owner

The Business Product Owner will lead IPRO’s QIN-QIO business area modernization, using Salesforce to strengthen business process execution, improve data visibility, and support stakeholder engagement and program outcomes. This role owns the product direction end to end and connects business and contractual requirements to technology delivery.

Role Summary

As the product leader for the QIN-QIO digital product area, you will establish and maintain the product vision and roadmap, manage the backlog, and drive adoption. You will serve as the business decision maker, ensuring modernization efforts remain aligned with IPRO priorities, contract requirements, user needs, and the Salesforce modernization strategy.

Key Responsibilities

• Define and maintain the QIN-QIO digital product vision, strategy, roadmap, and measurable outcomes, aligned to IPRO priorities, contract requirements, user needs, and the Salesforce modernization strategy.
• Own product backlog management and prioritization, translating business processes, pain points, and opportunities into capabilities, user stories, acceptance criteria, and release priorities.
• Lead process redesign with QIN-QIO stakeholders to reduce waste and unnecessary customization, emphasizing standardized and scalable capabilities, shared data models, and reusable components.
• Act as the product lead business decision maker on scope, priorities, tradeoffs, minimum viable product, release readiness, and change impacts, escalating major risks and dependencies through governance.
• Collaborate with technical, data, security, compliance, QA, and implementation teams to validate solution quality, integrations, reporting, data quality, access controls, and operational readiness.
• Drive stakeholder engagement and adoption through communications, training, user acceptance activities, and value measurement, using post-release feedback to continuously improve the product and roadmap.

Required Qualifications

• Proven ability to lead business product ownership or digital transformation for complex, cross-functional programs, including product vision, roadmaps, backlogs, prioritization, and measurable business outcomes.
• Strong knowledge of Salesforce platform capabilities and product delivery practices, with the ability to assess configuration, customization, integrations, data, reporting, automation, security, and user experience from a business perspective.
• Experience eliciting and translating complex quality improvement, provider engagement, operational, contractual, and regulatory needs into user stories, acceptance criteria, process designs, and implementation priorities.
• Strong facilitation, decision-making, and stakeholder management skills, with experience building alignment across executives, ESRD business leaders and staff, technical teams, vendors, and end users.
• Working knowledge of Agile/Scrum and product lifecycle practices, including backlog management, sprint planning, demonstrations, user acceptance testing, release planning, change management, adoption, and continuous improvement.
• Ability to use data and performance measures, user feedback, risks, dependencies, and business value to make transparent prioritization decisions and communicate product status, outcomes, and recommendations to governance bodies and senior leaders.

Technologies

• Salesforce
• Agile/Scrum

Education & Experience

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Public Health, or a related field (required).
• Five (5) years of relevant experience in product ownership, business transformation, healthcare quality improvement, or technology-enabled program delivery (required).
• Experience supporting QIN-QIO programs, healthcare quality improvement, government contracts, or other highly regulated healthcare programs (preferred).
• Product ownership, Agile, change management, or business analysis certification (preferred).

Location & Compensation

• Location: Jericho, NY (onsite)
• Salary: USD 115,000 to 135,000 per year