Salesforce Crm Product Jobs

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Senior Salesforce Product Owner

U.S. Bank National Association Charlotte, NC

Charlotte, NC

Today

$170k - $200k/yr Full time Marketing Senior Ai Workflows

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Job Description

Lead product strategy and delivery for a Salesforce and Agentforce platform ecosystem, partnering across U.S. Bank to translate customer and business outcomes into an enterprise roadmap.

Responsibilities

Identify, analyze, and interpret business data using multiple techniques to meet business needs and requirements
Connect U.S. Bank strategy with customer experience, digital, and technology to uncover and prioritize product and portfolio opportunities
Establish product vision, charter, and roadmap based on prioritized opportunities
Define product outcomes and OKRs to prioritize features and epics and break work into actionable steps for discovery, design, development, and delivery
Own the end-to-end product lifecycle using OKRs, including visioning, discovery, planning, design, development, launch, adoption, optimization, and retirement
Create products with agile, experience design, technology, and risk partners to drive business and customer outcomes
For technical products, oversee technical features, debt reduction, and modernization based on required platform and product technology expertise
Define and drive long-term product vision and strategy, aligning customer, business, and platform objectives into a scalable ecosystem
Anticipate evolving customer needs, market dynamics, emerging technologies, and industry standards, then translate insights into scalable product capabilities
Partner with executive stakeholders to establish product charters, define outcomes, align priorities, and drive enterprise-wide adoption
Manage and prioritize product roadmaps using OKRs, business metrics, customer insights, and performance indicators
Manage trade-offs across stakeholder priorities, business needs, modernization, risk, technology debt, and constraints
Own platform capabilities across Salesforce and Agentforce, including integrations and partnerships with RIVA, Marketo, Marketing Cloud, Seismic, and Data360
Establish and evolve platform design standards and reusable capabilities to ensure solutions are secure, scalable, reliable, observable, compliant, and built for long-term ecosystem growth
Lead highly matrixed teams across product, technology, data, AI/ML, risk, compliance, legal, and business stakeholders to deliver measurable customer and business outcomes
Drive alignment across channel, sales, credit, operational, technology, and digital partners for coherent product delivery and customer experiences
Act as a trusted advisor to senior leadership on strategic decisions covering platform investments, ecosystem development, risk posture, and innovation priorities
Define success metrics and OKRs across customer outcomes, adoption, developer experience, platform health, operational performance, integration velocity, and business growth
Use data, analytics, experimentation, and customer feedback to improve performance, optimize outcomes, and reinforce accountability and customer-centric delivery
Influence senior leadership and manage enterprise priorities to ensure product delivery supports both customer experience and business outcomes

Requirements

Product management experience
Salesforce experience preferred or required based on business need
Expertise in critical interdependencies among product model system elements that affect performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
Ability to anticipate shifting market priorities and internal and external customer needs while consistently adding value
Strong customer centricity to ensure customers have a positive experience at every touch point
Knowledge of technical aspects of software products, including ability to design, configure, and integrate technical components
Knowledge of Agile ways of working and risk assessment and controls; ability to apply risk management knowledge appropriately to diverse situations
Experience leading complex platform or product teams
Experience with Salesforce and product management
Preferred skills: product P&L, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, Agile ways of working, go-to-market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity

Technologies

Salesforce
Agentforce
RIVA
Marketo
Marketing Cloud
Seismic
Data360
AI/ML

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Team / Product

Support a complex Salesforce and Agentforce product and platform ecosystem with integrations and partnerships across RIVA, Marketo, Marketing Cloud, Seismic, and Data360
Shape platform vision, define roadmap priorities, align stakeholders, and drive scalable product capabilities across customer, business, technology, and enterprise objectives
Lead cross-functional influence across product, technology, data, AI/ML, risk, compliance, legal, channel, sales, credit, operations, and digital partners
Influence senior leadership and manage enterprise priorities to ensure product delivery supports customer experience and business outcomes

Location and Pay Range

Charlotte, NC (onsite)
Salary range: USD 170,255 - 200,300 per year

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