Digital Product Design Senior Manager

The Digital Product Design Senior Manager at Information Technology Senior Management Forum leads multiple design programs across accounts within the Design & Digital Products practice. This role is accountable for client delivery, business development, and people and practice growth, with a focus on crafting high quality product experiences and integrating AI into design workflows.

Responsibilities

• Provide strategic direction and quality oversight for multiple product design programs, guiding leads and their teams while monitoring delivery health, team performance, and outcomes in complex client environments.
• Cultivate and sustain senior client relationships, acting as the decisive voice on high stakes engagements and building trust that converts projects into enduring partnerships.
• Translate strategic recommendations into tangible outcomes through clear product visions, prototypes, and shipped experiences, leveraging AI to accelerate delivery.
• Set direction while maintaining hands-on involvement, shaping product decisions and ensuring high quality design delivery across the full product lifecycle.
• Foster inclusive team cultures that enable practitioner growth and help leads sharpen leadership judgment and client relationship skills to assume program ownership.
• Expand the pipeline by strengthening client relationships, connecting Song capabilities to client priorities, and crafting compelling proposals that inspire designers and raise visibility for future demand.
• Develop thought leadership on topics relevant to clients, opening new conversations and elevating the team's thinking, positioning Song as a credible industry voice.
• Contribute to evolving ways of working by capturing and scaling new practices, with emphasis on AI reshaping design workflows, delivery, and outcomes.
• Serve as a leader and mentor, helping the team navigate challenges, grow their craft, leadership skills, and client acumen.
• Shape the evolution of the Product Design practice by introducing new approaches, advancing AI-enabled design, and strengthening the overall craft.
• Build inclusive, high performing teams where designers are supported, challenged, and positioned to grow into stronger leaders over time.

Requirements

• Ten or more years of experience in Product Design across diverse industries, user groups, and business problems.
• Five or more years leading product design programs end-to-end, with experience managing complexity, ambiguity, shifting scope, and senior stakeholders; strong executive presence and the ability to navigate difficult conversations with senior client stakeholders to guide outcomes while protecting delivery teams.
• Five or more years directly managing or developing designers at a senior level, demonstrating the ability to grow practitioners into program owners and future leaders.
• Five or more years leading business development by shaping proposals, scoping programs, and presenting to clients in a way that builds confidence and closes deals; demonstrated ability to connect product design decisions to business outcomes and influence cross functional decision making.

Technologies

• AI

Benefits

• Medical
• Dental
• Vision
• Life
• Long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Role Location and Annual Salary Range

Location: Arlington, Virginia (onsite)

• California — USD 132,500 to 338,300 per year
• Cleveland — USD 122,700 to 270,600 per year
• Colorado — USD 132,500 to 292,200 per year
• District of Columbia — USD 141,100 to 311,200 per year
• Illinois — USD 122,700 to 292,200 per year
• Maine — USD 112,900 to 249,000 per year
• Maryland — USD 132,500 to 292,200 per year
• Massachusetts — USD 132,500 to 311,200 per year
• Minnesota — USD 132,500 to 292,200 per year
• New York — USD 122,700 to 338,300 per year
• New Jersey — USD 141,100 to 338,300 per year
• Virginia — USD 122,700 to 311,200 per year
• Washington — USD 141,100 to 311,200 per year

Employment Type

Full-time