Digital Product Manager Lead Senior-Digital Payments

PNC is hiring a Digital Product Manager Lead Senior for the Digital Payments product team within its Retail Bank Digital organization. In this onsite role, you will help shape emerging payment experiences across online and mobile banking, with a focus on Zelle, Digital Assets, and integration of AI. You will partner across functions to align delivery to strategic priorities, while driving measurable business, financial, and customer experience outcomes.

Pay transparency: Base salary range is $112,000.00 to $228,800.00. Salaries may vary by geographic location and individual skills, experience, and education. This role is incentive eligible, with payment based upon company, business and/or individual performance.

What you’ll do

• Drive digital strategy across business segments to optimize the digital experience using design thinking and other best practices.
• Monitor the marketplace to assess digital experience trends and results, then recommend new experiences or enhancements. Prioritize recommendations and lead business case development.
• Develop and design features for new or existing digital experiences that address market needs or opportunities.
• Manage execution of digital experiences, including development, production, roll-out, and promotion.
• Partner with stakeholders across Product, Technology, MIS, Line of Business, Marketing, and internal service partners, plus external stakeholders, to ensure digital experiences meet strategic goals.
• Collaborate with Marketing on product-specific marketing initiatives; may participate in client-facing activities.
• Support risk management, compliance, and audit needs as part of the first line of defense.
• Own business, financial, and customer experience results for new and existing products, recommending modifications to improve performance. Coordinate and/or coach Product Managers and Associates.

What you bring

• Industry-relevant experience typically 8+ years (or an equivalent combination of education, job-specific certifications, and experience, including military service, in lieu of a degree).
• Proactive competitor research and market analysis.
• Strong data analysis and the ability to perform data gathering to understand consumer interest and needs using company data, customer feedback, social media, third-party research, and other available channels.
• Agile product ownership experience working closely with engineering, design, and cross-functional teams.
• Critical thinking with strong attention to detail and analytical decision-making.
• Commitment to delivering high-quality customer experiences and meaningful outcomes.
• Leadership demonstrated through initiative, independent execution, and success in ambiguous or fast-changing environments.
• Ability to support after-hour releases as needed.

Product and technical strengths

• Design thinking, data gathering and reporting, and data visualization
• Digital user experience and wireframing
• Business requirements documentation (BRD) and business requirements development
• Product development life cycle, project management, and solutions development
• Agile web development, IT architecture, JavaScript
• Marketing strategy and positioning

Role locations

Based in onsite locations across Pittsburgh or Philadelphia, PA; Wilmington, DE; Atlanta, GA; Charlotte, NC; Birmingham, AL; Columbus, OH; Houston or Dallas, TX.

Benefits

• Medical and prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level

Equal Employment Opportunity: PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history.

Disability accommodations: If an accommodation is needed to participate in the application process, contact [email protected] with subject line including “accommodation request,” and include your name, job ID, and preferred method of contact. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance.

Application window: Generally posted for two business days from 11/10/2026, with possible extension at business discretion.

California residents: Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices.